Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Alexandra Eagan

Vancouver,USA

Summary

Authorized for employment in the US, ready to support organizational success in various capacities. Demonstrated capability to integrate into teams and drive results through effective communication and collaboration. Focused on achieving measurable outcomes and contributing to overall business goals. Eager to apply skills in a challenging and rewarding role.

Overview

11
11
years of professional experience
1
1
Certification

Work History

HCA/Caregiver

Simple Living Adult Family Home
09.2021 - 09.2025
  • Provided compassionate support to residents, enhancing daily quality of life and personal well-being.
  • Assisted with medication management, ensuring adherence to prescribed schedules and health guidelines.
  • Developed individualized care plans, addressing specific needs and preferences of each resident.
  • Monitored vital signs and reported changes in health status to healthcare professionals for timely interventions.
  • Collaborated with families to discuss care strategies, fostering strong relationships and communication channels.
  • Evaluated and improved caregiving processes, increasing operational efficiency within the family home environment.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Caregiver

Highgate Senior Living
10.2017 - 11.2018
  • Provided compassionate support to residents, enhancing daily living experiences and emotional well-being.
  • Assisted with personal care tasks, ensuring dignity and respect for each resident's individual needs.
  • Implemented safety protocols to maintain a secure environment, minimizing risks for residents and staff.
  • Monitored vital signs and reported changes in health status to nursing staff for timely interventions.
  • Developed individualized care plans in collaboration with healthcare professionals to meet diverse resident needs.
  • Trained new caregivers on best practices for resident care and safety procedures, fostering team cohesion.
  • Advocated for residents' rights, effectively communicating their preferences and concerns to family members and staff.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

Direct Support Professional/Caregiver

Aacres LLC
07.2017 - 11.2017
  • Assisted adults with mental disabilities in cooking and shopping activities.
  • Facilitated community engagement through organized activities.
  • Administered medication management to ensure adherence to schedules.
  • Certified in CPR, ensuring readiness for emergencies.

Telemarketer/Sales

Direct Processors
05.2017 - 09.2017
  • Conducted outbound calls to prospective clients, effectively communicating product benefits and features.
  • Managed customer inquiries and objections, ensuring a positive experience and fostering relationships.
  • Trained new team members on best practices for effective communication and lead generation techniques.
  • Developed scripts tailored to target demographics, enhancing engagement and response rates.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.

Caregiver/CNA

Chesterfield
02.2017 - 05.2017
  • Provided compassionate care to clients, ensuring comfort and well-being throughout daily activities.
  • Assisted clients with mobility and personal hygiene, promoting independence and dignity.
  • Fostered strong relationships with clients through active listening and engaging interactions, improving overall satisfaction levels.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

Hostess

Denny's
08.2016 - 01.2017
  • Greeted and seated guests promptly, ensuring a welcoming dining environment.
  • Managed reservation system, optimizing seating arrangements for maximum efficiency.
  • Communicated effectively with kitchen staff to coordinate food service and guest needs.
  • Trained new host staff on procedures, enhancing team performance and service quality.
  • Monitored dining area for cleanliness and organization, contributing to overall restaurant ambiance.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Breakfast Attendant

Quality Inn and Suites
06.2016 - 08.2016
  • Managed breakfast service operations, ensuring timely setup and replenishment of food items.
  • Trained new staff on food safety regulations and proper equipment usage to enhance service quality.
  • Developed efficient breakfast station layouts, optimizing workflow and guest accessibility.
  • Monitored inventory levels, coordinating with suppliers to maintain stock of fresh food items.
  • Implemented sanitation protocols, ensuring compliance with health standards and enhancing guest satisfaction.
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Handled high-pressure situations calmly while multitasking effectively during peak service times.
  • Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.

Cashier/Customer Service

Burgerville
04.2016 - 06.2016
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash register operations, ensuring accurate financial handling and accountability.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new cashiers on operational procedures and customer interaction standards.
  • Assisted in inventory management by tracking product availability and restocking as needed.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier/Customer Service

Costa Vida, Fresh Mexican Grill
08.2015 - 10.2015
  • Maintained cleanliness throughout restaurant to ensure compliance with health standards.
  • Processed customer transactions efficiently, ensuring accurate cash handling.
  • Trained across all positions, providing flexibility in staffing as needed.
  • Demonstrated reliability by covering all roles during peak hours.
  • Applied food service skills to enhance customer dining experience.
  • Collaborated effectively with team members to promote a positive work environment.
  • Executed food preparation tasks with attention to quality and safety protocols.

housekeeper

Shilo Inn Hotel & Suites
11.2014 - 06.2015
  • Performed thorough cleaning of rooms to maintain hygiene standards.
  • Maintained cleanliness and organization of guest rooms to ensure exceptional customer satisfaction.
  • Trained and mentored new housekeeping staff on best practices and hotel standards.
  • Resolved guest complaints regarding room cleanliness promptly, enhancing overall guest experience.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Hostess

Applebee's
07.2014 - 11.2014
  • Seated customers efficiently to optimize dining experience.
  • Bussed tables promptly to maintain cleanliness and service flow.
  • Served drinks in a timely manner, enhancing customer satisfaction.
  • Maintained liquor license compliance to ensure legal operations.

Education

High school or equivalent - undefined

Skyview High School
Vancouver, WA
01.2014

Skills

  • Administrative experience
  • English
  • Patient monitoring
  • Data entry
  • Google Docs
  • Direct Support
  • Hotel experience
  • Group home experience
  • Patient care
  • Hospice care
  • Nursing home experience
  • Front desk
  • Cleaning
  • Typing
  • Retail math
  • Phone etiquette
  • Cooking
  • Organizational skills
  • Vital signs
  • Stocking
  • Hospitality
  • Microsoft Word
  • Microsoft Excel
  • Direct Care
  • CPR
  • Call center (2 years)
  • Pet care
  • Home Health
  • Microsoft Powerpoint
  • Marketing
  • Telemarketing
  • POS
  • Medication administration
  • Assisted living
  • Supervising experience
  • Attention to detail
  • Care plans
  • Alzheimer's care
  • Resident's rights
  • Childcare
  • Dementia care
  • Communication skills
  • Senior care
  • Home care
  • Smartsheet
  • Heavy lifting
  • Basic math
  • Medical terminology
  • Memory care
  • Computer operation
  • Caregiving
  • Hoyer lift
  • Critical care experience
  • HIPAA
  • Microsoft Outlook
  • Computer skills
  • Appointment scheduling
  • Computer literacy
  • Animal care
  • Working with people with developmental disabilities
  • Customer service (6 years)
  • Personal Care
  • Writing skills
  • Schedule management
  • Sales
  • Meal preparation
  • Microsoft Office
  • Time management

Certification

  • CPR Certification
  • Driver's License
  • CPR July 2017 to July 2019
  • NAR December 2017 to December 2018 Can renew, for right opportunity.
  • Food Handler Certification

Additional Information

  • Summary of Skills
  • Cooperative and Collaborative team member
  • Outstanding interpersonal skills
  • Extremely organized
  • Quick learner
  • Energetic
  • Strong verbal communication
  • Issue resolution
  • Attention to detail

Timeline

HCA/Caregiver

Simple Living Adult Family Home
09.2021 - 09.2025

Caregiver

Highgate Senior Living
10.2017 - 11.2018

Direct Support Professional/Caregiver

Aacres LLC
07.2017 - 11.2017

Telemarketer/Sales

Direct Processors
05.2017 - 09.2017

Caregiver/CNA

Chesterfield
02.2017 - 05.2017

Hostess

Denny's
08.2016 - 01.2017

Breakfast Attendant

Quality Inn and Suites
06.2016 - 08.2016

Cashier/Customer Service

Burgerville
04.2016 - 06.2016

Cashier/Customer Service

Costa Vida, Fresh Mexican Grill
08.2015 - 10.2015

housekeeper

Shilo Inn Hotel & Suites
11.2014 - 06.2015

Hostess

Applebee's
07.2014 - 11.2014

High school or equivalent - undefined

Skyview High School

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