Alexandra Esposito
Bridgeport,Connecticut
Summary
With a proven track record, I excel in office management and customer service, adeptly handling sensitive information and ensuring client satisfaction. My expertise in Microsoft Office and HIPAA guidelines, coupled with a knack for maintaining confidentiality, positions me as a valuable asset to any team, enhancing operational efficiency and patient care standards.
Overview
7
7
years of professional experience
Work History
Office Manager
Minutemen Land Services
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Medical Receptionist
Vascular Care Connecticut
10.2021 - 01.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Patient Care Coordinator
Doctor & Associates
06.2019 - 10.2021
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Optometric Technician
Norwalk Eye Care
08.2017 - 04.2019
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Education
Bachelor of Science - Technical Management/Health Information Management
DeVry College of New York
New York, NY05-2025
Skills
- Customer service
- Office management
- Office administration
- Data entry
- Payroll processing
- Medical terminology
- HIPAA guidelines
- Medical coding expertise
- Microsoft office
- Electronic medical records
- ICD-10 proficiency
- CPT coding
Timeline
Office Manager
Minutemen Land Services
01.2023 - Current
Medical Receptionist
Vascular Care Connecticut
10.2021 - 01.2023
Patient Care Coordinator
Doctor & Associates
06.2019 - 10.2021
Optometric Technician
Norwalk Eye Care
08.2017 - 04.2019
Bachelor of Science - Technical Management/Health Information Management
DeVry College of New York
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