Alexandra Farnham
Cape Coral,FL
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Development Executive
CENTERS LABORATORY
08.2020 - Current
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Researched potential clients and markets to prepare for appointments.
- Resolved complex client issues promptly, ensuring minimal disruption to their operations while upholding company reputation for excellence in service delivery.
- Championed change initiatives within the team by embracing new technologies and methodologies, fostering an environment of continuous improvement during the covid19 epidemic.
- Branded products through effective salesmanship and maintained long-term relationships with clients. IE: Nutriquant testing
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Used LIS to maintain company database with essential account and sales information. Managed approximately 62 accounts at once.
- Regularly monitored account performance metrics, identifying areas where improvements could be made for enhanced results.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
Chair Person
AMERIMED CONSULTING INC.
12.2018 - Current
- Guided organizational restructuring efforts that led to improved efficiency and better alignment of resources. Acquired 3 new corporate lab client accounts within 2 months and generated business for these clients immediately.
- Improved relations by proactively engaging with community leaders, partners, and donors.
- Researched and prepared semi-annual reports translating complex data for audiences.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Established strong working relationships with government agencies and other organizations to support advocacy efforts.
- Helped record, compile, summarize and analyze data.
- Formulated and executed strategic initiatives to improve product offerings.
- Monitored key business risks and established risk management procedures.
- Navigated complex negotiations successfully, securing beneficial partnerships and agreements for the organization.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Compliance Officer
Accu Reference Medical Lab
05.2014 - 08.2020
- Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
- Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment. Worked with legal team to implement managed care insurance changes.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Created sales compliance training modules according to federal standard practices referencing OSHA and Attorney General regulations. Trained and maintained record of training for approximately 50 sales representatives and new hire sales representatives.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Developed and implemented corrective action plans for non-compliance issues.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Created and maintained compliant work environment.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
Director of Quality Management
ARISTACARE Alameda Center
10.2012 - 05.2014
- Enforced compliance with government regulations and company policies.
- Conducted periodic supplier evaluations as part of an ongoing supplier qualification program, strengthening supply chain partnerships.
- Implemented new quality assurance and customer service standards.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Implemented best practice policies for patient education and patient and staff safety.
- Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
- Mitigated risk exposure by proactively identifying potential areas of concern and implementing effective risk management strategies.
- Evaluated interactions between associates and customers to assess personnel performance.
- Streamlined Quality Management department operations for improved efficiency and cost savings.
- Collaborated with suppliers to improve product quality through supplier development initiatives.
- Led cross-functional teams in root cause analysis efforts, resolving complex quality issues.
- Partnered with providers to improve quality of care and services through Cultural program.
- Oversaw medical staff functions such as quality control officer for team of 150 staff.
- Developed and maintained records of policies, procedures and best practices to support continuous improvement for Healthcare industry.
- Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
- Oversaw QA operational activities such as sampling, inspection and line monitoring, verifying compliance with prescribed fault rates and tolerance goals.
- Ensured adherence to company policies and procedures through regular quality management system reviews and updates.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Aligned Quality Management objectives with corporate goals, fostering a culture of excellence throughout the organization.
- Reduced customer complaints by establishing effective corrective and preventive actions plans.
- Championed continuous improvement initiatives, resulting in significant process improvements.
- Established and maintained quality standards for diagnosis, medical treatment and infection control to improve healthcare services.
- Monitored staff organization and suggested improvements to daily functionality.
- Worked with administration accreditation body to discover areas of need and promptly implemented improvements.
- Enhanced overall product quality by implementing robust quality management systems and processes.
Human Service Specialist
Middlesex County Board Of Social Services
11.2007 - 12.2010
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Described procedures, requirements, and benefits to clients and interested parties.
- Conducted outreach activities to raise awareness of available programs and services within the community.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Interviewed applicants for services and supported application completion as necessary.
- Streamlined case management processes through effective organization and time management techniques, resulting in increased efficiency.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Maintained heavy caseload of approximately 238 cases by utilizing effective time management and organizational skills.
Education
Bachelor of Arts - Social Sciences
Caldwell University
Caldwell, Nj05.2005
Skills
- Sales and Marketing
- Customer Service
- Decision-Making
- Customer Relationship Management
- Business development and planning
- Team Collaboration
- New Business Development
- Negotiations
- Issue Resolution
- Excellent listening skills
- Staff Management
- Consultative Sales Techniques
- Strategic Planning
- FLUENT IN Spanish
- Forecasting and planning
- Performance Goals
- Analytical problem solver
- Customer Acquisition
- Strategic Partnerships
- Operations
- Lead prospecting
- Cross-Functional Collaboration
- Proposal Development
- Adept multi-tasker
- Reporting capabilities
- Proficient in Microsoft Word, Powerpoint, Excel, Access and LIS systems
- Quality Control
- National account management
Certification
Certified Human Service Specialist-NJDOP OL071813
Languages
Spanish
Native or Bilingual
Timeline
Business Development Executive
CENTERS LABORATORY
08.2020 - Current
Chair Person
AMERIMED CONSULTING INC.
12.2018 - Current
Compliance Officer
Accu Reference Medical Lab
05.2014 - 08.2020
Director of Quality Management
ARISTACARE Alameda Center
10.2012 - 05.2014
Human Service Specialist
Middlesex County Board Of Social Services
11.2007 - 12.2010
Bachelor of Arts - Social Sciences
Caldwell University
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