Alexandra Ferrufino

• Awarded Market All Star and Circle of Excellence as branch manager by exceeding the top 3 percent of the company in all sales goals, compliance, & client experience
• Managed team to increase sales revenue by 20% year over year, compared to projected sales volume
• Grew branch revenue through acquisition and share-of-wallet growth of consumer and business households
• Accountable for the service and operational soundness of the branch and team
• Implements business unit Anti-Money Laundering (AML) and Sanctions Programs to prevent illegal, unethical, or improper business practices
• Assists in the execution and oversight of activities to comply with the Bank Secrecy Act, AML, USA Patriot Act and Sanctions Program requirements

• Managed a mass affluent branch with 13 employees helping customers succeed financially and employees grow in their preferred line of business
• Recognized as top manager of the year in 2012 by surpassing sales goals by more than 7% in comparison to other branches in the district and placed second on over all service with a score of 4.8 out of 5
• Participated in preparation of sales memorandums, marketing materials and business development activities in order to maintain and improve deposit, credit, and investment growth by more than 4% than the previous year
• Led morning huddles and strategized to help improve customer service objectives, causing branch service scores to be within the top three in the district

· Delivered assistance to branch manager on staff supervision, risk management, costumer complaints, and sales strategies

· Orchestrated a new employee-training program, improving customer service, and communication skills; seven out of ten trainees went on to take a supervisor role

· Educated bankers on relationship building and on various complex subjects such as home equity lines of credit, variable annuities, trust accounts and risk management.

· Acknowledged for demonstrating an outstanding overall performance and for being the newest and youngest assistant manager in the district