ALEXANDRA FILOTE
Lillington,NC
Summary
Driven to learn quickly, advance computer proficiency, and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
17
17
years of professional experience
Work History
Financial Relationship Senior Consultant - Team Lead
REGIONS BANK
12.2017 - 12.2023
- Responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals
- Responsible for working with new hires in the pre-boarding and onboarding process to make sure all information is accurate and the company is compliant
- Responsible for coaching a team of 12 bankers and overseeing all branch activities in the Branch Manager's absence
- Handle employment-related inquiries from employees, and supervisors, referring complex and/or sensitive matters to the appropriate HR contact
- Partnered with the Branch Manager to guide and direct all branch activities and resolved escalated issues, primarily in the Branch Manager's absence, which have included: team scheduling, counseling associates, and input into hiring decisions
- Held monthly coaching sessions with team members to review their performance and assigned monthly duties to each employee and managed their daily, weekly progress for completion.
Spa Coordinator
ACQUALINA SPA by ESPA
10.2014 - 12.2017
- Responsible for monthly inventory by counting each product, creating Excel workbook to show all the differences (in all 3 categories: boutique retail, new buyer retail, and reduction retail), as well as cost COGS and system cleaning (Spa Soft)
- Responsible for end-of-the-month reports for marketing such as VIP list, referral statistics, guest email log, diamond rewards guest email log, as well as ESPA top 10's (revenue and quantities).
- Responsible for creating and receiving orders throughout the month, creating a new monthly budget, working with existing vendors, adding new vendors in BE (Buy Efficient), working with accounting on required vendor forms, and ensuring that all purchase orders are in line with the monthly budget, as well as entering products into the system and updating commission structure
Department Manager - HR Admin
S.C. KAUFLAND S.C.S.
05.2007 - 05.2014
- Coached, motivated, and developed a good support team to reach its fullest potential and to increase productivity and efficiency
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Recruitment with new-hire procedures, including organizing employee-on-job training.
- Supported capacity building by routinely reviewing and updating HR protocols, basic benefits, and pay inquiries with new and existing staff using various HRIS systems
- Met all sales targets and achieved 106% of the sales plan in 2012 and 113% in 2013, both years being the highest in the 117-store district
Human Resorces Internship -
Smart Integrated
06.2010 - 09.2010
- Assists the Recruiting Department by performing reference checks for prospective candidates based on appropriate skills, experience, and overall knowledge of the position
- Conducted extensive research for startup company projects.
- Support managers across multiple programs with a broad range of HR functions, including background checks, scheduling health assessments, processing I-9 paperwork, and following up with prospective candidates regarding any outstanding or incomplete documents needed for onboarding.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Education
MBA - Master in Management of Business Strategies
Transylvania
Brasov, RO01.2012
BACHELOR OF SCIENCE - Economics and Management
Transylvania
Brasov, RO01.2009
Certification - Human Resorces Manager
Academia of Studies Economics - HR Certification
Romania Bucharest 10.2013
Skills
- Strong Listening skills and Results driven
- Administrative Strategy
- Proficient in MS Office (Word, PowerPoint, Excel, Access, Publisher)
- People Operations
- Reporting capabilities
- Audit reporting
- Excellent verbal and written communication skills
- Data and Records Management
Timeline
Financial Relationship Senior Consultant - Team Lead
REGIONS BANK
12.2017 - 12.2023
Spa Coordinator
ACQUALINA SPA by ESPA
10.2014 - 12.2017
Human Resorces Internship -
Smart Integrated
06.2010 - 09.2010
Department Manager - HR Admin
S.C. KAUFLAND S.C.S.
05.2007 - 05.2014
MBA - Master in Management of Business Strategies
Transylvania
BACHELOR OF SCIENCE - Economics and Management
Transylvania
Certification - Human Resorces Manager
Academia of Studies Economics - HR Certification