Summary
Overview
Work History
Education
Languages
Certification
Refrences
Timeline
Generic

Alexandra Firth

Williston,ND

Summary

Versatile professional who thrives in dynamic, challenging, and fast-paced environments. Hardworking, reliable, and a fast learner. Experience in multiple fields of work resulting in a well-rounded set of professional skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Aquatics Manager

Williston Parks and Rec
Williston, ND, ND
09.2024 - Current
  • Managed all aspects of waterpark operations, including swim lesson programs, staff recruitment (interviews, hiring, promotions, disciplinary actions, terminations, and performance reviews), training, scheduling, and time tracking. Oversaw daily chemical checks, uniform inventory, facility cleanliness, and special event coordination. Collaborated with the social media team to promote programming and events, ensuring smooth and efficient day-to-day operations.
  • Oversaw the recruitment, training, and certification of aquatics staff for a new $16M waterpark, ensuring operational readiness and compliance with safety standards, while also maintaining daily operations of the main facility with over 100 individuals on staff.
  • Directed all aspects of the group swim lesson program, serving over 100 participants bi-weekly, including hiring and training instructors, managing schedules, developing curriculum, overseeing registration and billing, ensuring safety compliance, and gathering and responding to parent feedback.
  • Managed the private swim lesson program, overseeing a team of 20+ instructors, and handling all aspects of operations, including scheduling, billing, instructor pay tracking, and parent communication. Maintained accurate records of past, current, and upcoming lessons; monitored instructor communication with clients; managed a waitlist of over 100 inquiries; and responded promptly to all private lesson requests and feedback.
  • Maintained strict adherence to local health codes and aquatic safety regulations to ensure facility compliance and guest safety.
  • Tracked attendance, revenue, expenses, inventory, and budgets, coordinating with the finance department to ensure accurate reporting, and effective resource management.
  • Managed payroll functions for aquatic center staff, including calculating hours, and processing paychecks. Assisted in the transition to a new district-wide payroll and scheduling system, contributing to improved efficiency and accuracy across facilities.
  • Handled administrative duties such as expenditure tracking, cost-effectiveness analysis, and report generation to support efficient operations and informed decision-making.
  • Performed routine pool inspections to identify maintenance issues, and ensure safety and regulatory compliance.

Rural Carrier Associate

United States Postal Service
Belle Fourche, SD
08.2018 - 11.2023
  • Deliver mail to residences and businesses along a route driving a personal vehicle as well as a postal LLV
  • Sorted mail for residential and commercial customers
  • Delivered mail for multiple routes as substitute for regular carriers
  • Learned 14 different routes
  • Sorted and delivered mail and parcels according to the postal service regulations
  • Obtained signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork
  • Returned to the post office with mail collected from homes, businesses, and public mailboxes
  • Routed mail to correct destinations
  • Turned in money and receipts collected along mail routes
  • Prepare mail for forwarding and maintain records of change of address information
  • Provided exceptional customer relations and customer service
  • Provided customers with information regarding postal services and regulations.

Certified Pet Stylist

U-Dirty Dog
Spearfish, SD
05.2018 - 01.2020
  • Bathed, dried, and styled pets using approved tools and methods in accordance with breed standards or Pet Parent requests
  • Discussed a pet's grooming needs with its owner and recorded information about a pet's disposition
  • Worked with pet families to train dogs in behaviors appropriate for play, household activities, and outside business
  • Answered telephones and scheduled appointments
  • Operated the cash register and made certain that the transactions were carried out accurately while simultaneously providing superior customer service
  • Managed animal care and kept animal enclosures free of contaminants to foster healthy environments and animal wellbeing. Disinfected crates as needed
  • Gave dog owners advice on coat care, grooming procedures, and nutritional information to help facilitate coat maintenance at home
  • Supported unsettled or anxious pets and facilitated their care depending on specific needs.

Certified Pet Stylist

Petco
Lacey, WA
02.2017 - 05.2018
  • Interacted professionally and effectively through verbal and written communication with my highest priority being animal welfare
  • Able to move animals and merchandise up to 70 pounds
  • Independently prioritize and accomplish multiple tasks within established time frames
  • Profound knowledge of bathing/grooming services on dogs. This includes: breed specific haircuts, pet haircuts, brushing, bathing, cleaning ears, brushing teeth, expression of anal glands, trimming and buffing nails, and completing any solution services (IE: de-matting, flea treatments, and special shampoos as per instruction from owners)
  • Basic knowledge of cat services. This includes: Brushing, bathing cleaning ears, brushing teeth, trimming nails, and applying cat claw caps
  • Knowledge of basic nutrition and training to aid customers.

Aquatics Manager

Great Wolf Lodge
Grand Mound, WA
08.2016 - 02.2017
  • Gauged customer satisfaction of park guests and addressed guest issues
  • Developed and implemented aquatics maintenance and service programs
  • Ensured that all lifeguards were CPR and First Aid trained
  • Trained aquatic facility staff
  • Monitored and maintained pool water chemistry throughout all park pools
  • Ensured proper maintenance and inspection of pool facilities
  • Monitored pool equipment and kept an inventory of pool supplies
  • Responded to emergencies and conducted periodic fire drills
  • Assisted with facility inspections
  • Developed and promoted aquatic park promotions and marketing efforts
  • Responded to guest inquiries in a courteous timely manner
  • Kept detailed employee discipline records
  • Managed lifeguard schedule for a team of 30+ weekly.

Aquatic Operations Supervisor

Schlitterbahn Waterparks
New Braunfels, TX
04.2007 - 08.2016
  • Supervised summer operations at a 65-acre, high-volume aquatic facility, serving over 1 million guests annually. Responsible for recruiting, training, scheduling, and managing the performance of over 300 seasonal lifeguards. Ensured smooth daily operations, enforced safety and service standards, and played a key role in delivering a high-quality guest experience across multiple aquatic attractions.
  • Responsible for recruiting and processing new applicants through the interview and training process.
  • Effectively mentored and coached staff to achieve personal and company-set goals.
  • Facilitated lifeguard in-service training, and conducted Ellis & Associates lifeguard certification courses to ensure staff readiness, compliance, and emergency response proficiency.
  • Actively involved in Learn to Swim, Top Dog (competitive lifeguard team), and Junior Lifeguarding programs, supporting skill development, safety education, and team leadership initiatives.
  • Conducted daily inspections and operated water park machinery to ensure safety, functionality, and compliance with operational standards.
  • Handled all first aid responses on-site, and served as the primary liaison with EMS for medical emergencies.
  • Extensive experience responding to a variety of first aid scenarios, ensuring prompt and effective care in high-pressure environments.

Team Lead

Whataburger LLC
College Station, TX
05.2012 - 07.2015
  • Led a team of employees to drive sales and exceed customer expectations in a fast-paced food and beverage environment
  • Responsible for maintaining health codes, making employee schedules, and ordering supplies for the restaurant
  • ServSafe certified
  • Managed cash and drawer assignments, cash flow, and loss prevention
  • Interacted with guests and resolved concerns on a daily basis
  • Assisted on the food prep line with line staff to mentor and assist through high demand hours
  • Responsible for supply truck intake and inventory.

Kennel Technician

County Line Veterinary Clinic
New Braunfels, TX
01.2012 - 01.2013
  • Frequently walk, stoop, kneel, or crouch, and lift or move up to 70 pounds
  • Daily duties include feed, walk, exercise, and bathe animals as needed, administer medications as indicated by owners and veterinarian, bring animals to and from the kennel during check-in and check-out times, clean up after animals both inside the facility and outside, and clean animal runs and cages as needed
  • Maintain the clinic as a whole by performing tasks including, but not limited to, sweeping/mopping floors, wiping counters, taking out trash, cleaning bathrooms, and checking equipment and supplies
  • Assist other staff members with such tasks as helping restrain an animal, helping clients with their pets, drawing up and administering vaccines, filling prescriptions, assisting with surgery, x-rays, and euthanasia
  • Assist the on-site groomer with any needs such as: bathing, brushing, nail trimming or buffing, ear cleaning, anal gland expression, paw pad shaving, rough out shave downs, drying, laundry, and restraining.

Education

New Braunfels High School
05.2010

Wildlife Biology -

Southwest Texas State University

Animal Science Pre-Veterinary Medicine -

Texas A&M University

Architecture -

Texas Tech University

Languages

English
Native/ Bilingual
Spanish
Elementary
Korean
Elementary

Certification

Current Certifications

  • Certified Pool & Spa Operator - Expiration Date: 9/20/2029 - Issued by: Pool & Hot Tub Alliance
  • American Red Cross course: LG Cert 1 - Expiration Date: 9/21/26 - Issued by: American Red Cross
  • StarGuard Elite Lifeguard - Expiration Date: 9/17/25 - Issued by: StarGuard Elite

Lapsed Certifications

  • Ellis & Associates Lifeguard - Currently lapsed but held for 11 years
  • Ellis & Associates Lifeguard Instructor - Currently lapsed but held for 3 years

Refrences

  • References available upon request.

Timeline

Aquatics Manager

Williston Parks and Rec
09.2024 - Current

Rural Carrier Associate

United States Postal Service
08.2018 - 11.2023

Certified Pet Stylist

U-Dirty Dog
05.2018 - 01.2020

Certified Pet Stylist

Petco
02.2017 - 05.2018

Aquatics Manager

Great Wolf Lodge
08.2016 - 02.2017

Team Lead

Whataburger LLC
05.2012 - 07.2015

Kennel Technician

County Line Veterinary Clinic
01.2012 - 01.2013

Aquatic Operations Supervisor

Schlitterbahn Waterparks
04.2007 - 08.2016

New Braunfels High School

Wildlife Biology -

Southwest Texas State University

Animal Science Pre-Veterinary Medicine -

Texas A&M University

Architecture -

Texas Tech University

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Alexandra Firth