Alexandra Flis
Bristow,VA
Summary
Proven leader in customer engagement at Petsmart, adept in fostering long-term client relationships and enhancing customer satisfaction. Skilled in account management and problem-solving, I significantly improved service quality and staff training, leading to a positive work environment and increased accuracy in financial transactions.
Overview
3
3
years of professional experience
Work History
Customer Engagement Leader
Petsmart
02.2022 - Current
- Established strong relationships with clients, fostering trust and long-term partnerships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant Manager
Spirit Halloween Store
07.2021 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Patriot High School
Nokesville, VA05.2019
Skills
- Account Management
- Customer Service
- Problem-solving abilities
- Money handling abilities
- Appointment Scheduling
- Staff Training
- Paperwork Processing
- Filing
Timeline
Customer Engagement Leader
Petsmart
02.2022 - Current
Assistant Manager
Spirit Halloween Store
07.2021 - 11.2021
High School Diploma -
Patriot High School