Alexandra Flores
Covington,VA
Summary
Talented Bilingual Industrial Engineering with experience interpreting, Quality assessment and successful Onboard & support Specialist with proven track record of success in facilitating onboarding process and implementing strategies. Assertive leader with the ability to work in teams, flexible and achievement-oriented.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Server
Omni Homestead Resort
12.2021 - Current
- Provided exceptional service to high volume of daily customers.
- Practice Omni culture (homestead all in one, HEART)
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Onboard Manager Remote
Growth Cave LLC
10.2023 - 02.2024
- Ensuring smooth clients orientation & onboard so they can have a great insight of the program and be ready to start.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Ensure clients sign client agreement with proper follow up and possible changes to client agreement.
- Managed client success by follow up with them, making sure their communication with coach if effective.
- Achievements:
- Promoted to Onboard manager after 1 month working
Covid-19 Testing Team Lead
Highline medical solutions
10.2021 - 07.2023
- On-site manager as main point of contact between the collection team, management and the school during testing.
- Being primarily responsible for order creation for each sample.
- Completing all required daily, weekly and inventory reports.
- Communicating any issues that arise on site to management
- Ensure that every participant is treated with kindness and respect throughout the testing process.
- Achievements:
- 1. Being able to manage 3 different counties (hot springs, Craig county, Roanoke).
- 2. Recognized by Manager that the team operating under my supervision had 0% margent error.
English-Spanish Consecutive Interpreter /QA Analyst
Bilingual LS
11.2020 - 12.2021
- Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills by phone without losing the sense of the original message
- Reviewed and translated documents, forms and technical materials in both English and Spanish
- Direct interpretation with professionals from the Health, Financial and Insurance areas
- Apply the correct use of protocols to report complications, incidents within the supervisor group
- Perform quality monitoring of interpreters
- Identify opportunities for improvement and provide comprehensive feedback
- Report possible bad practices and solve problems at the moment directly with the interpreters prior coordination with operations
- Make assessments to new candidates, supporting the recruitment and training area.
Education
Industrial Engineering - Bachelor
Universidad De Lima
Lima, Peru07.2021
Skills
- Audio translations
- Transcribing
- Document creation
- Team management
- Working collaboratively
- Team building
- Multitasking
- Computer skills
- Reliable and trustworthy
- Problem-Solving
- Client Service
Certification
- First Certificate of English (FCE), 2013
- International Baccalaureate Diploma (IB), 2015
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Onboard Manager Remote
Growth Cave LLC
10.2023 - 02.2024
Restaurant Server
Omni Homestead Resort
12.2021 - Current
Covid-19 Testing Team Lead
Highline medical solutions
10.2021 - 07.2023
English-Spanish Consecutive Interpreter /QA Analyst
Bilingual LS
11.2020 - 12.2021
Industrial Engineering - Bachelor
Universidad De Lima
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