ALEXANDRA FLOREZ
Sales
Hollywood,FL
Summary
Bilingual (English/Spanish) and customer-focused sales professional with proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Sales Associate
Newslink
Miami, FL
03.2022 - Current
- Engage with customers to provide a personalized shopping experience, including recommending products based on customer needs and preferences
- Operate cash registers, efficiently handling transactions and managing returns or exchanges
- Assist in visual merchandising, ensuring displays are appealing and products are accessible to customers
- Monitor and maintain inventory levels, ensuring stock is properly displayed and restocked when necessary.
Seasonal Meet & Greet Agent
SMS - International Shore Operations
Miami, FL
10.2021 - Current
- Serve as a point of contact for cruise guests, providing information and assistance with transportation
- Ensure a smooth and welcoming experience for guests, adapting to their needs and providing a high level of customer service.
Business Owner
COLOMBIA HANDMADE ART
Alexandria, VA
03.2016 - Current
- Founded and managed a successful arts and crafts business, designing and selling handmade jewelry, apparel, and accessories.
- Created and launched four unique brands, overseeing product development, marketing, and sales strategies.
- Handled all aspects of inventory management, purchasing, and shipping, ensuring a seamless customer experience.
- Participated in craft shows, festivals, and events, managing all logistics from application processes to display design.
- Designed marketing materials, product packaging, and established a strong brand identity for each collection.
- Managed all financial aspects of the business, including sales tracking, expenses, and profit analysis.
Logistics Associate
Nordstrom
Coral Gables, FL
02.2021 - 03.2022
- Packed boxes and stock using organizational guidelines.
- Used scanners to track parcel information, condition or receipt.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Coordinated with vendors, customers, and other internal departments to ensure timely delivery of goods.
Seasonal Receiving Clerk
Costco
West Palm Beach, FL
10.2020 - 01.2021
- Organized deliveries by sorting and stocking receivables
- Packed, sealed or affixed postage to prepare materials for shipping.
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
Club Lounge Coordinator
Hilton Grand Vacations LLC
Washington, DC
08.2019 - 03.2020
- Delivered top-tier service to guests, ensuring the lounge was clean, stocked, and inviting
- Managed inventory and coordinated orders for supplies and food, ensuring a seamless guest experience.
Co-Owner
Breakfast and Brunches Catering LLC
Alexandria, VA
10.2012 - 06.2019
- Managed customer relations, handled logistics for events, and provided tailored services based on client preferences
- Coordinated marketing efforts, maintaining a professional image and growing the customer base through excellent service and strategic promotions.
Key Account Manager
Colombina S.A.
Bogota, Colombia
10.2005 - 08.2012
- Developed and maintained strong relationships with key accounts, identifying opportunities to increase sales and enhance customer satisfaction
- Worked closely with product development teams to ensure new offerings met client needs.
Education
Administrative Assistant - Administrative Assistance And Secretarial Science
ACE- Fairfax County Schools
Alexandria, VA09-2014
Hospitality Administration And Management
CENTRO NACIONAL DE HOTELERIA
BOGOTA, COLOMBIA03-1994
Skills
- Customer Service
- Relationship Management
- Sales
- Product Recommendations
- Visual Merchandising
- Inventory Management
- Cash Handling
- Transaction Processing
- Proficient in Microsoft Office
- Google Suite
- Bilingual: English and Spanish
- Stocking and Receiving
- B2B sales and customer service
- Merchandising understanding
- Reliable and punctual
Certificationscourses
- MS Office – Comprehensive - ACE Fairfax County Public Schools, 2014
- Small Business Marketing – Northern Virginia Community College, 2013
- Professional Development in Selling – Bogotá, Colombia
- International Customer Service – Flagship University, Dallas, TX
References
Available upon request.
Accomplishments
- Pioneer of New Market Development: Successfully led the opening of new markets, driving growth and expanding business reach through strategic sales initiatives.
- Sales Excellence Awards: Consistently achieved and exceeded sales targets, earning multiple awards in both monetary and in-kind incentives for outstanding performance in sales and accounts receivable management.
- Career Advancement through Sales Achievements: Promoted to higher positions within the sales department due to consistently meeting and surpassing targets, demonstrating strategic thinking, and delivering exceptional results.
- Collaboration in Product Development: Worked closely with the product development team to launch new products based on my market research and suggestions, directly influencing product innovation and market success.
- Team Player and Strategic Contributor: Recognized for effective teamwork, contributing to cross-functional projects that resulted in successful product introductions and the implementation of market-driven strategies
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales Associate
Newslink
03.2022 - Current
Seasonal Meet & Greet Agent
SMS - International Shore Operations
10.2021 - Current
Logistics Associate
Nordstrom
02.2021 - 03.2022
Seasonal Receiving Clerk
Costco
10.2020 - 01.2021
Club Lounge Coordinator
Hilton Grand Vacations LLC
08.2019 - 03.2020
Business Owner
COLOMBIA HANDMADE ART
03.2016 - Current
Co-Owner
Breakfast and Brunches Catering LLC
10.2012 - 06.2019
Key Account Manager
Colombina S.A.
10.2005 - 08.2012
Administrative Assistant - Administrative Assistance And Secretarial Science
ACE- Fairfax County Schools
Hospitality Administration And Management
CENTRO NACIONAL DE HOTELERIA
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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