Alexandra Fracchia
Santa Barbara,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse clients, felines and industry professionals in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Manager
The Cat House Hotel
03.2005 - Current
- Manage and motivate coworkers to be productive and engaged in attentive and detailed work.
- Accomplish multiple tasks within established timeframes while tending to clients, coworkers and felines.
- Maintain professional, organized, and safe environment for coworkers, clients and felines.
- Communicate clearly with clients, veterinarians, suppliers and Owner-CFO to keep everyone on same page and working toward established business goals.
- Develop and maintain relationships with clients, veterinarians, suppliers and rescues..
- Control costs to keep business operating within budget and increase profits.
- Develop and implement business strategies to achieve business goals and stay competitive.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Establish performance goals for employees and provide feedback on methods for reaching those milestones.
- Coordinate/integrate diverse schedules into cohesive weekly schedule based on reservation forecast for demand/activity to assure exemplary service to clients and felines.
- Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Improve safety procedures to create safe working conditions for workers.
- Improve marketing to attract new customers and promote business.
- Advocate for feline guest to owners and veterinarians to improve understanding, diagnosis and customize care.
Front Desk Receptionist
Sleepy Hollow Investments
09.2002 - 12.2004
- Greeted guests at front desk and engaged in pleasant conversations while managing requests.
- Maintained organized and clean front office area to create professional and welcoming environment for tenants and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect tenants and company information.
- Organized, maintained and updated information and contracts in computer databases.
- Confirmed appointments, communicated with tenants, and updated tenant records.
- Assisted internal staff with administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members to support open and efficant communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Cashier
Western Ranch & Pet Supply
03.2000 - 08.2002
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to be able to swiftly help.
- Operated cash register for cash, check, and credit card transactions
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs with expansive knowledge on pet and feed supplies.
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CA06.2008
Skills
- Facility Oversight
- Customer Care
- Team Management
- Animal Care
Timeline
Manager
The Cat House Hotel
03.2005 - Current
Front Desk Receptionist
Sleepy Hollow Investments
09.2002 - 12.2004
Cashier
Western Ranch & Pet Supply
03.2000 - 08.2002
Bachelor of Arts - Sociology
University of California, Santa Barbara
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