Hi, I’m
Elizabeth Kreider
Coral Springs,FL
Summary
Conscientious sale/managereffective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Dedicated Store Manager with more than 8 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Overview
5
years of professional experience
Work History
Signet JewelersNewport News, VA
Jewelry Assistant Store Manager
11.2018 - 09.2023
Job overview
- Grew overall sales operations from $50,00 to $150,000, Averaging 10%-15% growth each year.
- Consistently meet or exceed all store sales and revenue goals. Work with owners on forecasting to set annual store sales targets.
- Maintain store inventory of $500,000 , monitor inventory and provide report for ownership.
- Achieved dramatic improvements in inventory control, maintaining 95% accuracy.
- Manage in store marketing , arranging special sales and customer appreciation events. Develop and build customer relationships, maintain highest possible levels of customer satisfaction resulting in repeat business.
- Managed online store. Taking pictures of the products, uploading inventory , maintaining customer service.
- Identified opportunities to improve quality of service and over-all performance.
- Trained all store employees in company policies, procedures and product
- Managed ,trained and oversea jewelry repair services knowledge.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
J. P. Taravella High SchoolCoral Springs, FL
High School
06.2017
Skills
Outstanding communication skills
Merchandising / Inventory management
Team-oriented
Superior Customer Service
Strong Product Knowledge
Reliable
- Detail-oriented
- Sales Strategies
- Google Docs
- Microsoft Access
- Manage Budgets
- Cost Control
- Project Management
- Order Management
- Microsoft Office
- Staff Supervision
- Sales Activities
- Records Maintenance
- Sales Expertise
- Sales and Marketing
- Microsoft Outlook
- Supply Chain Management
- Product and Service Sales
- Customer Service
- Microsoft Project
- Time Management
- Employee Scheduling
- Microsoft Excel
- Staff Management
- Adobe Systems Adobe Creative Cloud
- Financial Forecasting
- Microsoft Internet Explorer
- Goals and Performance
- Microsoft Windows
- Hiring and Training
- Complex Problem-Solving
- Shift Scheduling
- Work Planning and Prioritization
- Customer Service Management
- Database Management
- Sales Growth
- Retail Operations
- Marketing Management
- YouTube
- Accounting
- Instructing
- Writing
Websites
Languages
Spanish
Elementary
Timeline
Jewelry Assistant Store Manager
Signet Jewelers
11.2018 - 09.2023
J. P. Taravella High School
High School
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