Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Frazier

Elkhorn,NE

Summary

Versatile professional with a proven track record in crisis management and customer satisfaction, notably at AirMethods. Excelled in roles demanding problem-solving abilities and excellent people skills, from managing Nailtastic Nails to supporting Bluffs Family Healthcare. Achieved operational excellence by leveraging marketing and health and safety knowledge. Experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.

Overview

12
12
years of professional experience

Work History

Beauty Salon Owner

Nailtastic Nails
01.2018 - 08.2024
  • Learned and remained updated on statutory requirements and regulations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Manages salon staffing levels to ensure employee development and maintain salon operational requirements.
  • Recruiting, hiring and coaching salon staff.
  • Create work schedules for staff.
  • Ordering and replenishing supplies.
  • Interact with clients
  • Maintain business website for updates and current specials.

Emergency Dispatcher/Customer Communications Specialist

AirMethods
04.2015 - 08.2017
  • Coordinating communication between aircraft flight crews, pre-hospital health care providers, and other callers
  • Responding promptly to dispatch calls and providing assistance and direction
  • Directing helicopter or ground ambulance crews to respond to requests
  • Communicating local and regional weather conditions to crew members
  • Inputting data into Computer Aided Dispatcher (CAD) software and updating information in real time
  • Initiating internal and external notification systems to appropriate medical services
  • Create Pilot and crew schedules
  • Facilitating radio-to-radio and radio-to-phone communication between helicopters and other aircraft

Medical Assistant

Bluffs Family Healthcare
06.2012 - 04.2015
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Education

Certificate - Paralegal Studies

Metropolitan Community College
Omaha, NE
12-2024

Medical Assistant

Iowa Western Community College
Council Bluffs, IA
05-2011

Skills

  • Marketing and promotion
  • Collaboration talent
  • Customer Satisfaction
  • Health and safety
  • Problem-solving abilities
  • Crisis Management
  • Excellent people skills
  • Detail orientated
  • Computer proficiency
  • Leadership experience
  • Communication skills
  • Organizational know-how

Timeline

Beauty Salon Owner

Nailtastic Nails
01.2018 - 08.2024

Emergency Dispatcher/Customer Communications Specialist

AirMethods
04.2015 - 08.2017

Medical Assistant

Bluffs Family Healthcare
06.2012 - 04.2015

Certificate - Paralegal Studies

Metropolitan Community College

Medical Assistant

Iowa Western Community College

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Alexandra Frazier