Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Alexandra Freeman

West Hollywood,CA

Summary

Dependable server, successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Barista/Server

Cornell Farm Cafe
02.2021 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Customer Service/Will Call Associate

Performance Warehouse
11.2020 - 02.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Barista Shift Lead

Insomnia Coffee Co
02.2017 - 11.2020
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Monitored customer feedback to improve barista performance and customer service.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Controlled food costs and managed inventory.
  • Created new recipes, outlined steps, and training staff on correct preparation.

Education

High School Diploma -

Century High School
Hillsboro, OR
01.2016

Skills

  • Food Preparation and Safety
  • Food Sales and Promotion
  • Special Dietary Requirements
  • Wine Service
  • Dining Area Maintenance
  • Check Payment Processing
  • Order Accuracy
  • Cash Handling
  • Table Setting Arrangements
  • Sales Expertise
  • To-Go Order Preparation
  • Price Memorization
  • Bill Computation
  • Food and Beverage Pairings
  • High-Volume Dining
  • Pos Operation
  • Wine and Liquor Service

Additional Information

I am 25 and just moved to weho and im looking to continue dedicating my time to service work and providing customers with enthusiasm and a level of communication that makes them feel special and welcome.

Timeline

Barista/Server

Cornell Farm Cafe
02.2021 - 09.2023

Customer Service/Will Call Associate

Performance Warehouse
11.2020 - 02.2021

Barista Shift Lead

Insomnia Coffee Co
02.2017 - 11.2020

High School Diploma -

Century High School

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Alexandra Freeman