Alexandra Frields
Lincoln,NE
Summary
I'm a high-caliber Product Manager with 7+ years of experience developing and launching global SaaS products and business operations. I've overseen complex, high-valued technical projects with excellent planning competencies. I embody a growth driven mindset professionally and personally. I'm well-versed in building positive relationships with customers, stakeholders and internal departments. As a self-starter I have the skills to gather requirements, develop scope and coordination the plan to execute the work. I'm seeking a Product Management role which allows me to orchestrate the journey of success through strategy, discovery and surpassing the outcome while generating revenue and maintaining partnerships with the clientele.
Overview
13
13
years of professional experience
Work History
Product Manager
TEAM Software by WorkWave
03.2020 - Current
- Launched new Global Workforce Management SaaS Product and mobile application
- Managed and prioritized strategic roadmap of initiatives to achieve product goals and metrics
- Liaised with clients to better understand business needs and current market landscape
- Collaborated with Design, Marketing and Engineering for product and feature launches
- Owned the billable process for TemplaCMS, TEAM by WorkWave and Timegate platforms
- Documented user stories, specifications, and product features into detailed work to communicate across teams and build mandatory requirements
- Developed product documentation to communicate upcoming features and products to internal teams
Software Delivery Manager
TEAM Software
08.2019 - 03.2020
- Delivered product and initiative release plans
- Facilitated agile process for multiple development teams
- Performed the product owner role for three products: Q, Lighthouse.io and WinTeam
- Implemented operations process for acquired product Lighthouse.io
- Performed Product Management responsibilities for Q
Technical Account Manager
TEAM Software
01.2019 - 08.2019
- Sold Q to prospects generating the first revenue for the product
- Led and managed Beta program for Q customers
- Developed process for product support and issue management
- Reported customer usage, analytics and ROI to key stakeholders and executive management
- Managed third-party integrations via APIs
Client Success Manager
Proteus
10.2015 - 01.2019
- Launched custom websites and portals
- Responsible for lifecycle adoption/retention/sales of all CMS & ProteusEngage clients (25+)
- Led project management and owned project deliverables
- Responsible for training all clientele on SaaS product platforms
- Facilitated and managed daily agile process for design and engineering teams
Pharmacy Operations Specialist
Four Star Drug
01.2011 - 10.2015
- Facilitated the selection and implemented of a new end to end pharmacy management/point of sales system
- Established partnerships and on-boarded 10 Assisted Living Communities in a 7-month span
- Developed and launched websites for the pharmacy and gift stores
- Responsible for the sales/implementation/training/launch of Electronic Medication Records
- Facilitated pharmacy sales operations in Assisted Living Communities
- Created and executed marketing campaigns for pharmacy sales in relation to target markets
- Hired and trained pharmacy personnel
Education
Bachelor Of Science Degree - Communication Studies Specialization, Public Relations
Nebraska Wesleyan University
Skills
- Product Lifecycle Management
- Stakeholder Alignment and Relations
- Mobile and Web Development
- Project Planning
- Remote Work
- Teamwork and Collaboration
- Prioritization and Execution
- Requirements Gathering and Building
- Product Roadmaps
- End to End Feature Delivery
- Customer / Account Mangement
- Agile Software Development
- Scrum Framework
Accomplishments
- Product Management Basics - Pendo
- Product-led Certification - Pendo
- Diabetic / Therapeutic Shoe Fitter - Dr. Comfort
Timeline
Product Manager
TEAM Software by WorkWave
03.2020 - Current
Software Delivery Manager
TEAM Software
08.2019 - 03.2020
Technical Account Manager
TEAM Software
01.2019 - 08.2019
Client Success Manager
Proteus
10.2015 - 01.2019
Pharmacy Operations Specialist
Four Star Drug
01.2011 - 10.2015
Bachelor Of Science Degree - Communication Studies Specialization, Public Relations
Nebraska Wesleyan University
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