Years of retail management experience
Alexandra Fuentes
Orlando,FL
Summary
As an encouraging and analytical problem-solver, I possess a unique set of skills that contribute to team building, leadership, and motivation. Exceptional aptitude for customer relations and relationship-building allows for excelling in fostering positive connections. Proficient in independent decision-making and sound judgment, consistently making impactful contributions to company success. Dedicated to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and drive performance to new heights.
Overview
7
7
Work History
Third Key Holder
Johnny Was
11.2022 - Current
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
- Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Contributed to a positive work environment by fostering strong teamwork among staff members.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Supported marketing initiatives by distributing promotional materials and organizing special events in store.
- Implemented visual merchandising standards to create an appealing shopping experience for customers.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Merchandise Flow Manager
Armani Exchange
11.2021 - 11.2022
- Enhanced customer satisfaction with timely and accurate product availability, ensuring a well-stocked store environment.
- Optimized warehouse storage capacity by reorganizing stock layouts, resulting in enhanced accessibility and faster retrieval times.
- Conducted regular audits to ensure compliance with company policies, identifying areas for process improvement.
- Improved merchandise flow efficiency by implementing effective inventory management strategies.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Completed daily paperwork and computer entry of sales data as established by management.
Guest Advisor
Spavia
11.2021 - 04.2022
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Handled payments and processed credit card transactions.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Communicated with spa team members if clients canceled or changed appointment times.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Updated customer records and maintained accurate client information.
Store Ops Manager
Madrag
06.2021 - 11.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelors - Organizational Management, Sports Management
Eastern Florida State College
Melbourne, FL05-2025
AA -
Eastern Florida State College
Melbourne, FL07-2023
Diploma -
Holy Trinity Episcopal Academy
Melbourne, FL05-2016
Skills
- I am bilingual - English and Spanish
- Microsoft office
- Customer service
- Strong leadership
- Cash handling
- Customer service management
- Training and mentoring
- Scheduling coordination
- Inventory monitoring
- Sales proficiency
- Promotional planning
- Store operations oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certifications
- State of Florida Public Notary
- Office Support
- Business Specialist
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsQuote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Third Key Holder
Johnny Was
11.2022 - Current
Merchandise Flow Manager
Armani Exchange
11.2021 - 11.2022
Guest Advisor
Spavia
11.2021 - 04.2022
Store Ops Manager
Madrag
06.2021 - 11.2021
Bachelors - Organizational Management, Sports Management
Eastern Florida State College
AA -
Eastern Florida State College
Diploma -
Holy Trinity Episcopal Academy