Summary
Overview
Work History
Skills
Languages
Timeline
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Alexandra Galan-Johnson

Pembroke Pines

Summary

Dynamic HVAC Business Relations Associate with a proven track record at a confidential employer, enhancing customer satisfaction through exceptional service and strategic relationship building. Skilled in inventory management and adept at complex problem-solving, I successfully streamlined processes, achieving a 98% first-time approval rate in permit applications while fostering cross-functional teamwork.

Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.

Qualified with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.

Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.

Overview

5
5
years of professional experience

Work History

HVAC Business Relations Associate

Confidential Employer
04.2020 - 11.2024
  • Sales Increases, renewals and new sign on clients for both new and existing
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across building departments and internal teams.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Implemented quality control measures that minimized errors on submitted permit applications, leading to quicker approvals from regulating agencies.
  • Mentored junior staff members, fostering a collaborative work environment that promoted professional growth and development within the department.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Commercial Permitting Associate

Witkin & Associates
11.2020 - 04.2022
  • Highly organized and detail-oriented professional with many years of experience in commercial permitting. Proven ability to navigate complex regulatory processes, secure necessary approvals, and ensure project compliance. Adept at interpreting building codes, zoning ordinances, and environmental regulations. Seeking a challenging role where my expertise in streamlining permitting workflows and fostering positive relationships with stakeholders can contribute to project Results-driven commercial permitting specialist with a comprehensive understanding of the full project lifecycle, from initial planning to final occupancy. Expertise in preparing and submitting permit applications, coordinating with relevant agencies (e.g., building departments, fire marshals, environmental agencies), and resolving permitting issues efficiently. Strong communication, negotiation, and problem-solving skills, with a track record of successfully obtaining permits for diverse commercial projects, including Hard Rock Stadium, sports and Special Event Coordination, Cirque De Soliel as well as many new City development projects; small businesses from gas stations to privately owned businesses in malls.


Skills

  • Permitting Processes & Regulations: Commercial Building Codes (e.g., IBC, Florida Building Code)
    Zoning Ordinances and Land Use Regulations
    Environmental Permitting (e.g., stormwater, wetlands)
    Fire Safety Codes and Regulations
    Accessibility Standards (e.g., ADA)
    Plan Review and Interpretation
    Permit Application Preparation and Submission
    Tracking and Managing Permit Status
    Knowledge of Relevant Software (e.g., Accela, EnerGov, Bluebeam)
  • Technical & Software Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
    Experience with Project Management Software (e.g., Asana, Trello)
    Document Management Systems
  • Soft Skills: GREAT Communication (Written and Verbal)
    Interpersonal Skills
    Negotiation and Persuasion
    Problem-Solving and Analytical Skills
    Organization and Time Management
    Attention to Detail
    Collaboration and Teamwork
    Customer Service

Experience

Quantifiable achievement related to securing permits efficiently. Example: Successfully obtained over 100 commercial building permits within a 12-month period, reducing average approval time involving the preparation and submission of permit applications. Prepared and submitted comprehensive permit applications, ensuring all required documentation was accurate and complete, resulting in a 98% first-time approval rate.

  • Coordinating with different stakeholders. Effectively coordinated with architects, engineers, contractors, and city officials to address plan review comments and resolve permitting issues.
  • Navigating complex regulations. Example: Navigated complex zoning ordinances and environmental regulations to secure permits for a challenging mixed-use development project.
  • Responsibility for tracking and managing permit status. Proactively tracked permit status, identified potential delays, and implemented solutions to maintain project timelines.
  • Experience with most specific software or systems. All Municipality E-Forums
  • NADCA
  • IAQA
  • Certified Permit Technician (CPT)
  • State or local permitting

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety
  • Decision-making
  • Complex Problem-solving
  • Relationship building
  • Courteous and professional
  • Client engagement
  • New hire training
  • Product knowledge
  • Work Planning and Prioritization
  • Customer relationship management (CRM)
  • Sales techniques
  • Customer service orientation
  • Order fulfillment
  • Inventory management
  • Cross-functional teamwork

Languages

Spanish
Full Professional
Italian
Limited Working
French
Limited Working

Timeline

Commercial Permitting Associate

Witkin & Associates
11.2020 - 04.2022

HVAC Business Relations Associate

Confidential Employer
04.2020 - 11.2024
Alexandra Galan-Johnson