Alexandra Galan-Johnson

• Sales Increases, renewals and new sign on clients for both new and existing
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across building departments and internal teams.
• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Implemented quality control measures that minimized errors on submitted permit applications, leading to quicker approvals from regulating agencies.
• Mentored junior staff members, fostering a collaborative work environment that promoted professional growth and development within the department.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.

• Highly organized and detail-oriented professional with many years of experience in commercial permitting. Proven ability to navigate complex regulatory processes, secure necessary approvals, and ensure project compliance. Adept at interpreting building codes, zoning ordinances, and environmental regulations. Seeking a challenging role where my expertise in streamlining permitting workflows and fostering positive relationships with stakeholders can contribute to project Results-driven commercial permitting specialist with a comprehensive understanding of the full project lifecycle, from initial planning to final occupancy. Expertise in preparing and submitting permit applications, coordinating with relevant agencies (e.g., building departments, fire marshals, environmental agencies), and resolving permitting issues efficiently. Strong communication, negotiation, and problem-solving skills, with a track record of successfully obtaining permits for diverse commercial projects, including Hard Rock Stadium, sports and Special Event Coordination, Cirque De Soliel as well as many new City development projects; small businesses from gas stations to privately owned businesses in malls.

Skills

• Permitting Processes & Regulations: Commercial Building Codes (e.g., IBC, Florida Building Code)
  Zoning Ordinances and Land Use Regulations
  Environmental Permitting (e.g., stormwater, wetlands)
  Fire Safety Codes and Regulations
  Accessibility Standards (e.g., ADA)
  Plan Review and Interpretation
  Permit Application Preparation and Submission
  Tracking and Managing Permit Status
  Knowledge of Relevant Software (e.g., Accela, EnerGov, Bluebeam)
  
• Technical & Software Skills:
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  Experience with Project Management Software (e.g., Asana, Trello)
  Document Management Systems
• Soft Skills: GREAT Communication (Written and Verbal)
  Interpersonal Skills
  Negotiation and Persuasion
  Problem-Solving and Analytical Skills
  Organization and Time Management
  Attention to Detail
  Collaboration and Teamwork
  Customer Service
  

Experience

Quantifiable achievement related to securing permits efficiently. Example: Successfully obtained over 100 commercial building permits within a 12-month period, reducing average approval time involving the preparation and submission of permit applications. Prepared and submitted comprehensive permit applications, ensuring all required documentation was accurate and complete, resulting in a 98% first-time approval rate.

• Coordinating with different stakeholders. Effectively coordinated with architects, engineers, contractors, and city officials to address plan review comments and resolve permitting issues.
• Navigating complex regulations. Example: Navigated complex zoning ordinances and environmental regulations to secure permits for a challenging mixed-use development project.
• Responsibility for tracking and managing permit status. Proactively tracked permit status, identified potential delays, and implemented solutions to maintain project timelines.
• Experience with most specific software or systems. All Municipality E-Forums
• NADCA
• IAQA
• Certified Permit Technician (CPT)
• State or local permitting