Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Garcia

Queens,NY

Summary

Proven track record at Queens Medallion Brokerage Corp., excelling in complaint handling and policy understanding. Demonstrated exceptional organization and active listening, significantly enhancing customer service experiences. Skilled in data entry and records management, achieving high accuracy in insurance claim reviews and financial transactions. Recognized for outstanding collaboration and productivity improvements.

Overview

5
5
years of professional experience

Work History

Insurance Costumer Service Representative

Queens Medallion Brokerage Corp.
08.2020 - Current
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Completed customer applications and updated records to reflect current information.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Checked documentation for accuracy and validity on updated systems.
  • Generated, posted and attached information to claim files.
  • Collected premiums and issued accurate receipts.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Modified, updated and processed existing policies.
  • Processed and recorded new policies and claims.
  • Assisted colleagues in resolving complex cases by sharing knowledge of policies and best practices when needed.
  • Recognized for consistently delivering outstanding customer service experiences across multiple review platforms.
  • Liaised with insurance carriers to resolve billing errors and discrepancies.
  • Set up customer payment plans to cover annual policies and renewals.
  • Reduced claim processing time by collaborating closely with team members to ensure prompt communication between departments.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.

Assistant

Queens District Attorney's Office
10.2019 - 02.2020
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.

Education

High School Diploma -

Pathways To Graduation Queens
90-01 Sutphin Blvd, Jamaica, NY 11435
06.2021

Skills

  • Organization
  • Complaint Handling
  • Policy understanding
  • Client Education
  • Active Listening
  • Attention to Detail
  • Records Management
  • Data Entry
  • Insurance Claim Forms Review
  • Paperwork Processing
  • Claims Processing
  • Financial Transactions
  • Appointment Scheduling

Timeline

Insurance Costumer Service Representative

Queens Medallion Brokerage Corp.
08.2020 - Current

Assistant

Queens District Attorney's Office
10.2019 - 02.2020

High School Diploma -

Pathways To Graduation Queens

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Alexandra Garcia