Alexandra Alvarez
Anaheim,CA
Summary
Talented professional proven successful in leading administrative team members in high-volume settings with a background in facilitating patient registration and scheduling procedures. Possess strong communication skills and have a proven track record of building positive relationships with patients, healthcare professionals and insurance providers. Known for delivering high-quality customer service while maintaining strict adherence to HIPAA regulations. Made significant impacts in previous roles by streamlining administrative processes, improving patient satisfaction rates and ensuring accurate data entry.
Overview
9
9
years of professional experience
Work History
Principal Access Representative
UCI Medical Center
03.2022 - Current
- Oversee a team of 15 or more.
- Update and create department policies.
- Meet with clinical supervisors to address any workflow issues.
- Update staff on emergency schedule changes.
- Handle patient complaints and escalations.
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
- Assisted patients with questions regarding their accounts or billing issues.
- Resolved discrepancies between patient accounts receivable balances and third-party payers' remittance advice reports.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Maintained compliance with HIPAA regulations when handling confidential patient information.
- Reviewed benefit plans for accuracy of coding changes when necessary.
Medical Administrative Specialist Instructor
Platt College
05.2019 - 01.2025
- Planned instruction to achieve objectives based upon student needs and established curriculum.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.
- Used electronic equipment and materials to develop and orientate technical skills.
- Integrated technology into curriculum design using online resources like virtual labs or simulations.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Prepared and graded subject tests for students.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
Admitting Representative
Hoag Imaging Center
Irvine, CA
12.2018 - 07.2019
- Educated patients on their rights as well as hospital policies related to care delivery.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Processed payments for services rendered in a timely manner.
- Routed laboratory or diagnostic results to appropriate staff.
- Answered telephones and directed calls to the appropriate medical or administrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed relevant insurance and other claim forms.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Entered patient data into electronic medical record system accurately and efficiently.
Admitting Worker PD
UCI Medical Center
12.2015 - 06.2017
- Overseeing the complete registration of new and established patients.
- Verify insurance.
- Retrieve authorizations.
- Assist in updating and creating department policies.
- Assist in scheduling.
- Handle patient complaints and staff grievances.
- Assist in emergency or anesthesia scheduling.
Education
AA - Medical Administration
Platt College
Anaheim, CA09-2019
Skills
- Customer Service Excellence
- Conflict resolution
- Team Leadership
- Communication
- Problem solving
- Insurance verification
- Patient registration
- Registration management
- Patient identity verification
- Electronic health records
- EMR updating
- Multitasking and organization
- Patient education
- Data entry
- Call screening
- Health insurance knowledge
- HIPAA compliance
- Quality assurance
- Spanish fluency
Timeline
Principal Access Representative
UCI Medical Center
03.2022 - Current
Medical Administrative Specialist Instructor
Platt College
05.2019 - 01.2025
Admitting Representative
Hoag Imaging Center
12.2018 - 07.2019
Admitting Worker PD
UCI Medical Center
12.2015 - 06.2017
AA - Medical Administration
Platt College