Alexandra Garcia-Jimenez
Cathedral City,CA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinic LVN
DAP Health
09.2024 - Current
- Conducted a supervisory role to the medical assistants in clinic
- Administered medications and treatments to patients, ensuring correct medication, accurate dosages, and proper documentation
- Monitored vital signs, assessed patient conditions, and reported any changes or concerns to the healthcare team
- Managed inventory of medical supplies, equipment, medications, and immunizations to ensure availability for patient care needs
- Collaborated with nursing staff to maintain a clean and safe environment for patients at all times
- Participated in interdisciplinary team meetings to discuss patient progress and develop appropriate treatment plans
- Implemented infection control measures to prevent the spread of diseases within the healthcare setting
- Ensured compliance with regulatory standards by adhering to policies, procedures, and guidelines
- Completed quality assurance test on all POCT weekly/monthly
- Completed and counted all medications for monthly inventory logs on all medications including samples
- Supported physicians during examinations by preparing exam rooms, taking vital signs, obtaining specimens
- Assessed pain levels in patients using standardized tools such as numeric rating scales or visual analog scales
- Provided support and guidance to medical assistants and other healthcare team members as needed
- Performed routine diagnostic tests such as blood pressure monitoring, glucose testing, EKGs, Rapid HIV tests, blood draws, and STD tests
- Administered immunizations according to established protocols and documented vaccine administration accurately
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Demonstrated effective communication skills when interacting with patients, families, and healthcare professionals
Patient Service Representative
DAP Health
11.2023 - 09.2024
- Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile and providing a professional greeting
- Communicates with customers to resolve problems and concerns while informing customers of delays in a courteous, professional, and timely manner using appropriate pronouns
- Provides all customers with consistent quality service in accordance with Core Values and Standards of Customer Service
- Keeps Manager informed of office equipment upkeep/maintenance
- Maintains accurate demographic, insurance, and guarantor information at every patient visit
- Answers all incoming calls and engages with patients by always upholding Quality Standards
- Performs Registration, Check-in Duties, and Operator duties (Refer to workflows in Practice Management Sharesite)
- Responds to all forms of communication (Email, Tasks, Etc.) according to communication policy
- Collects all registration documents required prior to the patient leaving the office (Consent to Treat, Insurance Card, ID, Registration Form)
- Understands the organization's commitment to providing a high-quality of patient care
- Promotes a Patient-centered environment.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Hostess/Busser/Server
Fresh Agave Mexican Bar & Grill
06.2014 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Reset and cleaned tables quickly to prepare for new customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, taking take-out orders and updating reservation logs simultaneously.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new staff in all positions and tasks
Site Supervisor and Patient Service Representative
Coachella Valley Imaging-Radnet
06.2020 - 11.2023
- Trained new team members on site policies and procedures.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Maintained records and logs of work performed and materials and equipment used.
- Verified insurance eligibility and coverage for patients.
- Schedule patients (i.e., "special" cases, conflicts in scheduling, etc.) as needed.
- Greet and register patients in a friendly and service-oriented manner obtaining complete and pertinent information.
- Periodically review all patient registrations for accuracy.
- Triage patient office activities to ensure smooth front office operations (i.e., patient flow, add-ons or walk-ins.)
- Assist Regional Manager in training and disciplining employees. Conduct performance assessments/ evaluations (90 day and annual).
- Responsible for ordering supplies both medical and non-medical
- Relay information to the Regional Manager regarding site conditions or operations which could impact the quality of care that we provide that are beyond the Site Supervisor’s authority.
- Assist management as needed with special assignments and special projects.
- Prepare and submit all reports required by site and corporate management.
- Clearly understand and assist, when needed, in all activities normally done by front office staff (i.e., insurance verifications, patient jacket completion, and obtaining medical records.)
- Assist Site or Regional Manager in coordinating modality schedules to ensure efficient work/patient flow
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Certificate - Nursing
Smith Chason School of Nursing
Ontario, CA06-2023
Skills
- EPIC software
- Basic life support
- Bilingual
- Office Management
Languages
Spanish
Native or Bilingual
Certification
- LVN - License number 744846 / Expiration date 10/31/2025
- BLS with American Heart Association- Expiration date 05/2027
Timeline
Clinic LVN
DAP Health
09.2024 - Current
Patient Service Representative
DAP Health
11.2023 - 09.2024
Site Supervisor and Patient Service Representative
Coachella Valley Imaging-Radnet
06.2020 - 11.2023
Hostess/Busser/Server
Fresh Agave Mexican Bar & Grill
06.2014 - 05.2024
Certificate - Nursing
Smith Chason School of Nursing
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