Alexandra Garza
Farmingdale,NJ
Summary
Goal driven associate with experience at Wawa Inc., improving customer satisfaction and loyalty through effective issue resolution and positive communication. Skilled in microbiology techniques and problem solving, consistently exceeding performance goals to support team success and operational efficiency. Bilingual with a strong focus on quality, safety, and maintaining a positive work environment.
Seeking to transition into the laboratory field, building on valuable skills developed in a fast paced, customer focused environment. Through coursework in microbiology, chemistry, and biology, hands on experience has been gained with lab techniques like staining and data entry. Excited to apply this knowledge, along with the ability to handle diverse tasks and resolve issues calmly and professionally, to make a positive impact in a new career path.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Wawa Customer Associate
Wawa Inc.
02.2022 - Current
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
- Enhanced customer satisfaction by providing timely and accurate product information.
CAP 2 Associate
Walmart
07.2020 - 08.2021
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
- Contributed to positive customer experiences with friendly, attentive service during busy shifts.
Education
Associate of Science - Science/Mathematics
Brookdale Community College
Lincroft, NJ05-2025
Skills
- Friendly, positive attitude
- Problem-solving
- Microbiology techniques
- Lab safety protocols
- Laboratory techniques
- Cell culture
- Data collection
- Quality control
- Mathematics
- Fluent in multiple languages
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Native or Bilingual
Timeline
Wawa Customer Associate
Wawa Inc.
02.2022 - Current
CAP 2 Associate
Walmart
07.2020 - 08.2021
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Associate of Science - Science/Mathematics
Brookdale Community College
Similar Profiles
Geovanna ZegarraGeovanna Zegarra
Store Operations Associate at Wawa Inc.Store Operations Associate at Wawa Inc.
Megan WidtfeldtMegan Widtfeldt
Strategic Sourcing Specialist at Wawa Inc.Strategic Sourcing Specialist at Wawa Inc.
Jeffery Lynn AshJeffery Lynn Ash
Customer Service Team Leader at Wawa Inc.Customer Service Team Leader at Wawa Inc.