Summary
Overview
Work History
Education
Skills
Recommendations
Timeline
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Alexandra Gelone

Philadelphia,PA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Administrative Asst for Special Education

Performing Arts Charter School
01.2020 - Current
  • Print and file all IEP and other documents for each student during the school year
  • Make sure each student's file is correct and up to date with correct paperwork
  • Get all parents' signatures for documents
  • Create all DocUSIGN documents for teachers and parents
  • Create Google sheets for each student and teacher
  • Answer any emails for my supervisor and set up meetings and calendar.

Admissions Coordinator

Performing Arts Charter School
  • Accepting all paperwork (birth cert, proof of residency, physicals and dental)
  • Placing students in appropriate majors
  • Speaking to parents regarding Parent square
  • Helping students with rosters
  • Scheduling interviews
  • Reviewing resumes
  • Setting up new employee emails and touring on their first day.

HR office admin

Performing Arts Charter School

Customer service

Performing Arts Charter School

Social Media asst.

  • Take pictures/videos every day on the project I am on
  • Post at least 1 picture and video/reel per day
  • Promote the posts
  • Come up with captions relating to the post
  • Accept new friend requests
  • Focusing on the reason of the post and what it is portraying.

Call Center / Front Desk Receptionist/Charge Entry Analyst/Surgical Charge Entry Analyst/medical records

Rothman Institute
01.2014 - 01.2019
  • Answer phones for patients to make their appropriate doctor appointments
  • Transfer any calls to the nurse station
  • Customer service work
  • Greet patients as they arrive for their appointments
  • Check them in with appropriate insurance cards and ID
  • Insurance verification
  • Collect co-pay
  • Schedule follow-up appointments
  • Bill for the day prior
  • Claims specialist
  • Claim benefits
  • Data entry
  • Claim entry
  • Make sure the batches add up
  • Bill for surgeries the day prior
  • Use correct diagnosis codes
  • ICD9&10 coding
  • Payment posting
  • Medical records
  • Insurance verification using Navinet.

Education

Ss. John Neumann and Maria Goretti High School

Associate of Arts -

Community College of Philadelphia

Associate of Arts -

Neumann University

Skills

  • Sales
  • Active Listening Skills
  • Having an out and out product Knowledge
  • Show Empathy
  • Time Management
  • Relationship Building Skills
  • Effective Usage of CRM
  • Skilled in many programs Example: Power school, Ninox, Google Business, Order Management, Omprompt, Microsoft, Data entry sheets, Kintone
  • Highly Skilled leader with skills in delegating tasks, team building, and creating positive customer experiences and also a quick learner
  • Well versed in Microsoft Office
  • Great Personality
  • Team Player

Recommendations

Upon Request

Timeline

Administrative Asst for Special Education

Performing Arts Charter School
01.2020 - Current

Call Center / Front Desk Receptionist/Charge Entry Analyst/Surgical Charge Entry Analyst/medical records

Rothman Institute
01.2014 - 01.2019

Admissions Coordinator

Performing Arts Charter School

HR office admin

Performing Arts Charter School

Customer service

Performing Arts Charter School

Social Media asst.

Ss. John Neumann and Maria Goretti High School

Associate of Arts -

Community College of Philadelphia

Associate of Arts -

Neumann University

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Alexandra Gelone