Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Legal Assistant, Office Administrator, and Office Manager
Law Office of Lisa Goddard-Gikas, P.C.
08.2018 - Current
Successfully manage a case load of 70+ cases in practice areas of Family Law, Child Protective Services, Probate, Criminal and Immigration
Facilitate strong communicate skills with all parties involved with cases such as: Court Officials, Judicial Officials, Court Judges, Law Enforcement, Healthcare Professionals, and Mental Professional
Support attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues
Conduct comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively
Manage high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately
Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
Assistant Manager
Anderson Mill Pub
10.2014 - 08.2018
Massage Therapist
Hyatt Hill Country Resort & Spa
03.2006 - 09.2017
Contributed to the overall success of the spa by actively participating in team meetings and training sessions
Generated additional revenue for the spa by upselling add-on services and products with appointments
Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans; which resulted in boosted repeat business
Consistently maintain high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
Family Louge Supervisor
Levy Restaurant Group
08.2008 - 03.2010
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
Bachelors in Science Biology -
University of Texas at San Antonio
San Antonio, Texas
01.2014
Massage National Certification Program -
The Lauderstein-Conway Massage School
Austin, Texas
01.2004
High School Diploma -
Chip Richarte High School
Georgetown, Texas
01.2002
Skills
Service Optimization
Court Filing
Business Management / Office Administration
Relationship Building
Attention to Detail
Effective Communications
Task Prioritization and Multitasking Ability
Proficient in MS Office
Document Preparation
Legal Research
Notary Public
Licensed Massage Therapist (LMT)
Fast Learner
Deadline Monitoring
Effective Multitasking
Data Management
Timeline
Legal Assistant, Office Administrator, and Office Manager
Law Office of Lisa Goddard-Gikas, P.C.
08.2018 - Current
Assistant Manager
Anderson Mill Pub
10.2014 - 08.2018
Family Louge Supervisor
Levy Restaurant Group
08.2008 - 03.2010
Massage Therapist
Hyatt Hill Country Resort & Spa
03.2006 - 09.2017
Bachelors in Science Biology -
University of Texas at San Antonio
Massage National Certification Program -
The Lauderstein-Conway Massage School
High School Diploma -
Chip Richarte High School
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