Alexandra Goldman
Jupiter
Summary
Skilled professional with expertise in client management, marketing, and merchandising. Proficient in developing strategic marketing content and utilizing CRM systems to enhance operational efficiency and brand visibility. Experienced in managing inventory, conducting market research, and negotiating with vendors to optimize profitability. Adept at handling front desk operations and delivering exceptional customer service, with a solid background in therapeutic interventions and equipment management.
Overview
6
6
years of professional experience
Work History
Account Manger & Marketing Specialist
Empire Labs- Item No. Nine
07.2024 - Current
- Manages and nurtures key B2B client accounts,
- Develops and designs marketing content, including flyers, emails, and menus, to support sales initiatives and brand awareness.
- Utilizea Leaflink CRM to streamline order processing, manage client communications, and tracks sales performance, enhancing overall operational efficiency.
- Collaborates with cross-functional teams to ensure consistent brand messaging and successful product launches.
Seasonal Management and Merchandising Specialist
Hollywood Costumes
10.2018 - Current
- Developed buying strategies based on market trends and customer preferences for costumes and accessories.
- Conducted market research to ensure a diverse and appealing product selection.
- Managed inventory levels and coordinated with suppliers to meet seasonal demand.
- Negotiated with vendors to optimize pricing and product availability.
- Monitored sales and adjusted purchasing decisions to maximize profitability.
- Maintained purchase orders and vendor agreements to support administrative operations.
Client Care Specialist
FYZICAL
01.2023 - 01.2024
- Managed front desk operations
- Interacted with billing and insurance departments
- Assisted patients with completing necessary forms and paperwork for admission
- Coordinated patient appointments and follow-up visits with healthcare providers
- Followed up on customer complaints to offer personalized assistance with issues
- Presented and explained fees for products and services
- Monitored and updated patient intake information in electronic medical records systems
- Managed high call volume while maintaining exceptional customer service skills.
Physical Therapy Intern
Total MD
01.2022 - 01.2022
- Shadowed professionals and learned how to deliver therapeutic interventions
- Helped staff move and position patients for exercises
- Set up therapy equipment for patient use and inspected for maintenance needs.
Education
Master's degree - Health administration
Florida International University
Miami, FL12.2025
Bachelor's degree - Health Science
University of Miami
Coral Gables, FL05.2023
Skills
- Medical Terminology
- Microsoft Office (Word, PowerPoint, Excel)
- Adobe Photoshop, Illustrator, Graphic Design
- CRM Management
- Business Development
Timeline
Account Manger & Marketing Specialist
Empire Labs- Item No. Nine
07.2024 - Current
Client Care Specialist
FYZICAL
01.2023 - 01.2024
Physical Therapy Intern
Total MD
01.2022 - 01.2022
Seasonal Management and Merchandising Specialist
Hollywood Costumes
10.2018 - Current
Master's degree - Health administration
Florida International University
Bachelor's degree - Health Science
University of Miami
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