Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
Operation Supervisor
Tforce Freight
01.2018 - 01.2024
Executed operations associated with identifying best practices, proposing value-added operational adjustments, and resolving service root causes by comparing planned versus actual performance reports
Shared revised corporate guidelines and service center operating procedures to ensure staff awareness of current procedures
Overseas and involved in more than one of the following: dock, P&D, road dispatch, customer service, productivity, claims prevention, and safety
Worked with central dispatch to develop a linehaul plan to effectively move freight with company standards
Participated in recruits’ orientation meetings to explain company policies, expectations, and productivity goals.
Front End Supervisor
TJ Maxx
01.2013 - 01.2017
Responsible for operational controls at the front-line service desk
Ensured associates provide prompt, courteous, and knowledgeable service to all customers
Participated in recruits’ orientation meetings to explain company policies, expectations, and productivity goals
Trained and developed store associates on proper money handling and front-end customer service
Maintained a positive and productive work environment
Responded and resolved customer issues and complaints
Monitored cash handling and other financial activities.
Education
Associates of Applied Science in Business Administration -
Heald College
01.2012
Skills
Proficient with Microsoft Outlook/Word/Excel
Excellent Organizational Skills
Problem-solving skills
Time Management
Listening Skills
Administrative Skills
Data Entry
Scheduling and calendar management
Conflict Management
Basic accounting
Teamwork and Collaboration
Timeline
Operation Supervisor
Tforce Freight
01.2018 - 01.2024
Front End Supervisor
TJ Maxx
01.2013 - 01.2017
Associates of Applied Science in Business Administration -