Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Gonzalez Olivar

Ripon,CA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

11
11
years of professional experience

Work History

Operation Supervisor

Tforce Freight
01.2018 - 01.2024
  • Executed operations associated with identifying best practices, proposing value-added operational adjustments, and resolving service root causes by comparing planned versus actual performance reports
  • Shared revised corporate guidelines and service center operating procedures to ensure staff awareness of current procedures
  • Overseas and involved in more than one of the following: dock, P&D, road dispatch, customer service, productivity, claims prevention, and safety
  • Worked with central dispatch to develop a linehaul plan to effectively move freight with company standards
  • Participated in recruits’ orientation meetings to explain company policies, expectations, and productivity goals.

Front End Supervisor

TJ Maxx
01.2013 - 01.2017
  • Responsible for operational controls at the front-line service desk
  • Ensured associates provide prompt, courteous, and knowledgeable service to all customers
  • Participated in recruits’ orientation meetings to explain company policies, expectations, and productivity goals
  • Trained and developed store associates on proper money handling and front-end customer service
  • Maintained a positive and productive work environment
  • Responded and resolved customer issues and complaints
  • Monitored cash handling and other financial activities.

Education

Associates of Applied Science in Business Administration -

Heald College
01.2012

Skills

  • Proficient with Microsoft Outlook/Word/Excel
  • Excellent Organizational Skills
  • Problem-solving skills
  • Time Management
  • Listening Skills
  • Administrative Skills
  • Data Entry
  • Scheduling and calendar management
  • Conflict Management
  • Basic accounting
  • Teamwork and Collaboration

Timeline

Operation Supervisor

Tforce Freight
01.2018 - 01.2024

Front End Supervisor

TJ Maxx
01.2013 - 01.2017

Associates of Applied Science in Business Administration -

Heald College
Alexandra Gonzalez Olivar