Alexandra Goodleigh
Pembroke Pines
Summary
Insurance Desk Adjuster with 6 years of experience in full adjusting, including complex claims, supplements, and accurate claim documentation. Skilled in conducting detailed investigations, reviewing recorded statements, police reports, and other critical information to ensure fair settlements. Strong communication and customer service skills, with a track record of building relationships with policyholders and resolving claims efficiently. Proficient in using claims management software like Xactimate and Symbility, and experienced in residential property inspections. Adept at negotiation, capable of resolving disputes with claimants and other parties. Collaborative team player with experience training new adjusters and maintaining compliance with industry regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Desk Adjuster
Sedgwick Canada
08.2024 - 02.2025
- Company Overview: Aviva Account
- Recognized as the top closer on the team, consistently leading in the number of claims successfully resolved
- Managed a high volume of property and casualty insurance claims from cradle to grave, ensuring timely and accurate resolutions
- Specialized in handling complex claims involving hail storm damage to residential properties, water damage, and auto losses
- Maintained a customer satisfaction rating of 10/10, regularly praised for professionalism, empathy, and clear communication
- Coordinated with policyholders, contractors, and third-party vendors to investigate, assess, and settle claims
- Analyzed inspection reports, photographs, and supporting documentation to make fair, well-documented claim decisions
- Ensured all files were thoroughly documented and in full compliance with company and regulatory guidelines
- Aviva Account
Independent Property Desk Adjuster
Colonial Claims
04.2023 - 01.2024
- Company Overview: FIGA
- Conducted thorough investigations of represented and non-represented claims, including interviewing witnesses, reviewing documentation, and assessing property damage
- Negotiated settlements with attorneys and public adjusters (PAs), resolving complex claims and supplement issues while minimizing claim costs
- Successfully mediated disputes to reach favorable outcomes, aligning with company policy and regulatory requirements
- Reviewed claim supplements to ensure accuracy and compliance with policy terms, coordinating with field adjusters for additional inspections when needed
- Processed claim payments, maintaining detailed and accurate documentation for auditing and compliance purposes
- Assisted in training new team members on claims procedures, software tools, and best practices for customer service and claims resolution
- FIGA
Independent Property Desk Adjuster
Compass Claims
09.2023 - 12.2023
- Company Overview: Deployed with Compass Claims to work with the carrier Slide Insurance, handling insurance claims from cradle to grave
- Managed both represented and non-represented claims, processed supplements, and handled complex cases requiring further investigation, including large loss claims
- Reviewed detailed reports, such as engineering and soil reports, to ensure thorough and accurate claims assessment
- Negotiated settlements with claimants, attorneys, and public adjusters, resolving disputes efficiently and in accordance with policy terms
- Recognized as one of the top 5 out of 150 adjusters for productivity, demonstrating consistent high performance throughout the deployment
- Stayed on the assignment from start to finish, ensuring continuity and comprehensive claims processing
- Deployed with Compass Claims to work with the carrier Slide Insurance, handling insurance claims from cradle to grave
Independent Property Desk Adjuster
Tela Claims
05.2023 - 07.2023
- Coordinated field adjusters and reviewed their reports to ensure accurate assessments of property claims
- Analyzed field adjusters' findings to validate claims and determine appropriate settlements, ensuring timely and thorough evaluations
- Communicated with public adjusters to address claim-related issues and negotiated resolutions in a professional and timely manner
- Managed a high volume of claims while maintaining compliance with company policies and industry regulations
- Resolved complex claims by coordinating with stakeholders, providing clear communication, and ensuring seamless claims processing
- Maintained accurate claim documentation and ensured all claims were processed within specified timelines
Independent Property Desk Adjuster
Colonial Claims
01.2023 - 04.2023
- Handled daily claims, hurricane-related claims, and pipe burst incidents, providing thorough and accurate assessments to determine coverage under policy terms
- Reviewed reports and estimates from field adjusters to ensure consistency and accuracy in claims evaluations
- Investigated property and casualty insurance claims by gathering critical information, including photographs, police reports, and recorded statements, to support claim decisions
- Prepared detailed reports, summarizing findings, recommendations, and settlements, and maintained accurate claim file documentation for auditing and compliance
- Collaborated with internal teams and other departments to ensure efficient claims processing and excellent customer service
- Managed claims related to frozen pipes and pipe bursts, a common issue in the northern regions during the assignment period, ensuring swift and fair resolution for policyholders
- Ensured compliance with company guidelines and industry regulations, staying updated with changes in insurance laws and policies
Claims Assistant
Blackswan QA Corp
03.2021 - 07.2022
- Worked as a residential property claims assistant, specializing in file review and quality assurance for property insurance claims
- Assisted senior adjusters by reviewing their estimates and checking over their work to ensure accuracy and consistency with company guidelines and industry standards
- Analyzed claims documentation to confirm completeness and compliance with applicable policies and regulations
- Collaborated with adjusters to correct discrepancies, improving the quality of claim files and supporting efficient claims processing
- Played a key role in maintaining quality control by providing constructive feedback to adjusters and contributing to a culture of continuous improvement
- Maintained up-to-date knowledge of industry regulations and best practices to ensure the company's adherence to compliance standards
Claims Assistant
Next Gen Restoration
01.2018 - 03.2021
- Company Overview: Residential Water Mitigation
- Served as a claims assistant for a water mitigation company, working with field technicians to assess and document water damage, including pipe bursts, roof leaks, and interior water damage
- Gained hands-on experience in the field, inspecting residential properties for water-related damage and assisting in creating accurate estimates in Xactimate
- Played a key role in coordinating with homeowners, helping them understand the mitigation process, and providing excellent customer service during stressful situations
- Supported field technicians during water mitigation processes, ensuring that all necessary documentation was completed accurately and in a timely manner
- Developed strong technical skills by working with industry-standard software and gained practical knowledge of water mitigation and property restoration
- Began this role as a first job out of high school, demonstrating a commitment to learning and growth within the insurance and restoration industry
- Residential Water Mitigation
Education
Bachelor's Degree -
Florida International University
05.2024
Associates Degree - undefined
Florida International University
06.2022
High School Diploma - undefined
Everglades High School
06.2020
Skills
- Microsoft Office Suite
- Claims management software (Guidwire, Xactimate, Symbility, Xactanalysis, Five9Connect, HiMarley, Claims Assist, Claims Pro, and CTABS)
- Analytical skills
- Problem-solving skills
- Written communication
- Verbal communication
Certification
- State Farm Property and Fire
- Florida
- South Carolina
- Texas
- Louisiana
- Connecticut
- New Hampshire
- New York
- New Jersey
- Massachusetts
Personal Email
Alexandragoodleigh@gmail.com
Business Email
Alexandralikesbusiness@gmail.com
Timeline
Desk Adjuster
Sedgwick Canada
08.2024 - 02.2025
Independent Property Desk Adjuster
Compass Claims
09.2023 - 12.2023
Independent Property Desk Adjuster
Tela Claims
05.2023 - 07.2023
Independent Property Desk Adjuster
Colonial Claims
04.2023 - 01.2024
Independent Property Desk Adjuster
Colonial Claims
01.2023 - 04.2023
Claims Assistant
Blackswan QA Corp
03.2021 - 07.2022
Claims Assistant
Next Gen Restoration
01.2018 - 03.2021
Associates Degree - undefined
Florida International University
High School Diploma - undefined
Everglades High School
Bachelor's Degree -
Florida International University
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