ALEXANDRA GORDO SILVA
Lakeland,FL
Summary
Results-driven management professional with a proven track record of leadership and effective communication. Recognized for exceptional problem-solving abilities and meticulous planning skills that enhance organizational performance. Committed to delivering immediate, impactful contributions that drive success and foster team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Bankers Life Insurance
Lakeland, FL
10.2024 - Current
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Processed payments received from clients promptly according to established procedures.
- Utilized phone calls, mailings, and in-person demonstrations at sponsored meetings to attract potential customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Educated customers on the importance of maintaining adequate insurance coverage.
Flight Attendant
Frontier
Denver, CO
09.2022 - Current
- Performed detailed safety briefings before departure, communicating with passengers in exit rows for emergency compliance
- Completed flight preparations and landing procedures according to company policy
- Enforced aircraft and passenger compliance with safety protocols, procedures and regulations
- Determined special assistance needs of passengers, such as small children, elderly and disabled persons
- Administered first aid to passengers in distress
- Verified that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, were in working order
- Announced and demonstrated safety and emergency procedures for oxygen masks, seat belts and life jackets
Lead Recruiter Coordinator
CADUCEUS
Guaynabo, PR
02.2022 - 07.2024
- Led recruiting team and collaborated with human resources representatives to meet hiring goals.
- Directed and coordinated on-boarding programs for new, transferred, and promoted employees.
- Monitored current recruitment strategies and practices.
- Utilized social media channels and job boards to post openings.
- Guided managers and staff on human resources policies, procedures, programs and labor relations.
- Delivered outstanding initial representation of organization during interviews and recruiting events.
- Managed and sorted electronic files for applicants.
Recruiter Assistant
CADUCEUS
Guaynabo, PR
03.2021 - 07.2024
- Reviewed candidates and coordinated interviews with relevant team members.
- Assessed applicants' backgrounds for relevance to job requirements.
- Performed reference verifications during the hiring process.
- Engaged with esteemed prospects obtained from industry-focused networks, conventions and recruitment events.
Care Review Processor
Molina Healthcare
Hato Rey
03.2015 - 10.2017
- Provided clerical and data entry support to the care access and monitoring team for members requiring hospitalization.
- Ensured timely updates for recordkeeping by informing relevant parties about hospital admissions and status changes in members.
- Facilitated interdepartmental integration to enhance continuity of care for client members.
- Processed authorization requests and provider inquiries via telephone, mail, and fax to confirm member eligibility.
- Safeguarded sensitive client information in adherence to HIPAA guidelines.
- Communicated with physician offices to acquire missing details for authorization requests as directed by medical director.
- Responded to inquiries and directed calls to appropriate staff.
Correspondence Processor
Molina Healthcare
Hato Rey
03.2015 - 10.2017
- Provides clerical, data entry and/or telephone support for the Utilization Management team
- Manages the workflow for responses to incoming authorization requests and correspondence from Molina members and providers, collaborating with team members to provide timely replies
- Generates, processes, tracks and stores authorization requests and correspondence related to Care Access and Monitoring approvals and denials and other integrated Molina programs including Behavioral Health and Long Term Care
- Enters member demographic data and provider information updates into appropriate systems
- Processes and monitors all denial letters through Molina denial database
Wholesale Sales Representative
Bodyplex
Canovanas
09.2014 - 02.2015
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support
- Conceived and implemented marketing plans to acquire market share within chosen markets
- Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments
- Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit
- Addressed each customers' needs and wants to recommend suitable product options
Education
Bachelor Of Science - Psychology
Universidad Interamericana Metropolitana
San Juan, Puerto Rico01.2015
Skills
- Bilingual Communication Skills in Spanish and English
- Recruitment Strategy
- HR management system
- Recruitment Process Development
- Workforce Data Management
- Telephone Interviewing Expertise
- Regulatory Procedure Compliance
- Industry-Specific HR Regulations
- Candidate Assessment
- Passenger Behavior Analysis
- Flight Preparation Briefings
- Aviation Safety Evaluations
- Urgent Medical Response
- Adult AED and CPR
- Licensed insurance agent
- Prospective client identification
- Leads prospecting
- Policy adjustment
- Insurance product promotion
Languages
- Spanish
- English
Certification
- Insurance Agent Certification
- Flight Attendant Certification
- CPR Certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Insurance Agent
Bankers Life Insurance
10.2024 - Current
Flight Attendant
Frontier
09.2022 - Current
Lead Recruiter Coordinator
CADUCEUS
02.2022 - 07.2024
Recruiter Assistant
CADUCEUS
03.2021 - 07.2024
Care Review Processor
Molina Healthcare
03.2015 - 10.2017
Correspondence Processor
Molina Healthcare
03.2015 - 10.2017
Wholesale Sales Representative
Bodyplex
09.2014 - 02.2015
Bachelor Of Science - Psychology
Universidad Interamericana Metropolitana