Alexandra Grafton

As a CVS Shift Supervisor, I was entrusted with opening the store, ensuring it was prepared for the day's operations. I oversaw daily store activities, managing inventory levels to ensure the availability of essential supplies, and addressed customer complaints effectively to foster positive experiences. By promptly handling service issues, I enhanced customer satisfaction and built strong relationships that encouraged repeat business. I also monitored employee performance, maintaining high standards and a productive work environment. Additionally, I managed returns, exchanges, and refunds in accordance with store policies, ensuring smooth transactions and a seamless customer experience.

As a team member at Culver's, I played a key role in delivering exceptional customer service by taking orders, preparing food, and ensuring that the work environment remained clean and organized. I worked efficiently in both the drive-thru and in-store areas, taking orders and providing fast, accurate service to customers. I collaborated closely with my colleagues to ensure smooth operations, helping to deliver a seamless dining experience and maintaining a positive atmosphere for both customers and team members.

In my role as a Bath and Body Works Associate, I consistently excelled in delivering exceptional customer service, going above and beyond to meet customer needs and ensure a positive shopping experience. I consistently surpassed sales goals by utilizing my in-depth product knowledge and recommending the best products tailored to customers' preferences. I also played an active role in visual merchandising, ensuring that displays were attractive and aligned with seasonal themes. Additionally, I efficiently managed stock levels, processed cash and credit transactions, and maintained a clean and organized store environment, ensuring it was welcoming for all customers.