Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Grandinetti

Davenport

Summary

Proven expertise in cash handling and customer service. Successfully mentored new hires, fostering a collaborative team environment. Enhanced customer loyalty through personalized service and product sale recommendations, resulting in increased repeat business. Skilled in inventory management and maintaining cleanliness standards to ensure operational excellence. Constantly keeping a smile on my face to ensure customers feel welcomed and want to come back.

Overview

6
6
years of professional experience

Work History

Barista Shift Lead

Aramark
10.2024 - 02.2025
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations
  • Managed cash registers accurately, ensuring proper handling of cash transactions
  • Assisted in managing inventory levels, making sure we stay stocked up of supplies for daily operations
  • Memorized ingredients and recipes for wide variety specialty drinks
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers
  • Served customers quickly and efficiently and created strategies to prevent delays
  • Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions
  • Led by example in customer service, setting high standard for team

Beauty Sales Advisor

Dillards Department Store
09.2022 - 03.2023
  • Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction
  • Collaborated with store management to design and implement creative visual merchandising displays that showcased new products and promotions effectively
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations
  • Assisted customers in selecting appropriate skincare products for their individual needs, resulting in repeat business and loyalty
  • Processed payments, entering sales in register for prompt customer service
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations
  • Maintaining a clean and sterilized counter for makeovers and customer satisfaction

Beauty Advisor

Ulta Beauty Inc.
04.2022 - 09.2022
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations
  • Maintained counter and display areas for cleanliness and organization
  • Checking inventory and stocking up products ensuring we don’t run out of products

Barista Shift Lead

Coffee Hound
03.2021 - 04.2022
  • Developed strong relationships with regular customers, making sure they feel safe and want to come back
  • Managed cash registers accurately, ensuring proper handling of cash transactions
  • Assisted in managing inventory levels, and making sure we have enough supplies for daily operation
  • Memorized ingredients and recipes for wide variety specialty drinks
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers
  • Served customers quickly and efficiently and created strategies to prevent delays
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business

Customer Service Representative

HyVee Foods
02.2020 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information

Cook Shift Leader

Pancheros
04.2019 - 02.2020
  • Maintained a clean and organized workspace
  • Maintained high food quality standards
  • Manager food inventory by checking dates daily
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Provided excellent customer service to make sure customers want to come back
  • Making sure the cash drawer was accurate every night

Education

High School Diploma -

Bettendorf High School
Bettendorf, IA
05.2022

Skills

  • Barista training
  • Cash handling proficiency
  • Espresso machine operation
  • Cleanliness standards
  • Shift scheduling
  • Promotional strategies
  • Supply ordering
  • POS system operation
  • Food safety compliance
  • Menu development
  • Critical thinking
  • Cash handling
  • Staff management
  • Food and beverage service
  • Opening and closing procedures
  • Service training
  • Safety training
  • Worker training
  • Point of sale POS software
  • Recipes and menu planning
  • Payment acceptance
  • Food safety
  • Inventory controls
  • Food safety understanding
  • Sales efficiency
  • Customer satisfaction
  • Beauty Management

Timeline

Barista Shift Lead

Aramark
10.2024 - 02.2025

Beauty Sales Advisor

Dillards Department Store
09.2022 - 03.2023

Beauty Advisor

Ulta Beauty Inc.
04.2022 - 09.2022

Barista Shift Lead

Coffee Hound
03.2021 - 04.2022

Customer Service Representative

HyVee Foods
02.2020 - 02.2021

Cook Shift Leader

Pancheros
04.2019 - 02.2020

High School Diploma -

Bettendorf High School
Alexandra Grandinetti