Proven expertise in cash handling and customer service. Successfully mentored new hires, fostering a collaborative team environment. Enhanced customer loyalty through personalized service and product sale recommendations, resulting in increased repeat business. Skilled in inventory management and maintaining cleanliness standards to ensure operational excellence. Constantly keeping a smile on my face to ensure customers feel welcomed and want to come back.
Overview
6
6
years of professional experience
Work History
Barista Shift Lead
Aramark
10.2024 - 02.2025
Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations
Managed cash registers accurately, ensuring proper handling of cash transactions
Assisted in managing inventory levels, making sure we stay stocked up of supplies for daily operations
Memorized ingredients and recipes for wide variety specialty drinks
Restocked and cleaned stations and facilities to maintain cleanly and operable standards
Mentored new hires, sharing knowledge and expertise to ensure their success as baristas
Generated friendly atmosphere by encouraging employees to greet and speak to customers
Served customers quickly and efficiently and created strategies to prevent delays
Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions
Led by example in customer service, setting high standard for team
Beauty Sales Advisor
Dillards Department Store
09.2022 - 03.2023
Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction
Collaborated with store management to design and implement creative visual merchandising displays that showcased new products and promotions effectively
Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations
Assisted customers in selecting appropriate skincare products for their individual needs, resulting in repeat business and loyalty
Processed payments, entering sales in register for prompt customer service
Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs
Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction
Collaborated with team members to achieve monthly sales targets and ensure smooth store operations
Maintaining a clean and sterilized counter for makeovers and customer satisfaction
Beauty Advisor
Ulta Beauty Inc.
04.2022 - 09.2022
Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home
Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement
Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction
Collaborated with team members to achieve monthly sales targets and ensure smooth store operations
Maintained counter and display areas for cleanliness and organization
Checking inventory and stocking up products ensuring we don’t run out of products
Barista Shift Lead
Coffee Hound
03.2021 - 04.2022
Developed strong relationships with regular customers, making sure they feel safe and want to come back
Managed cash registers accurately, ensuring proper handling of cash transactions
Assisted in managing inventory levels, and making sure we have enough supplies for daily operation
Memorized ingredients and recipes for wide variety specialty drinks
Restocked and cleaned stations and facilities to maintain cleanly and operable standards
Mentored new hires, sharing knowledge and expertise to ensure their success as baristas
Generated friendly atmosphere by encouraging employees to greet and speak to customers
Served customers quickly and efficiently and created strategies to prevent delays
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
Customer Service Representative
HyVee Foods
02.2020 - 02.2021
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Cook Shift Leader
Pancheros
04.2019 - 02.2020
Maintained a clean and organized workspace
Maintained high food quality standards
Manager food inventory by checking dates daily
Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Provided excellent customer service to make sure customers want to come back
Making sure the cash drawer was accurate every night