Alexandra S Gray
San Antonio,TX
Summary
Enthusiastic manager quipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Eager to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and passion. Brings a positive attitude and determination to deliver stellar results. An empathetic non-profit manager with hands-on experience with pets and community engagement. Known for fostering meaningful, professional relationships outside and within the organization and make a lasting impression.
Overview
9
9
years of professional experience
Work History
Volunteer and Community Engagement Coordinator
The Animal Defense League of Texas
01.2024 - Current
- Using strong interpersonal communication skills with onboarding volunteers and current ones to create a rapport and foundation of trust.
- Facilitating engaging, fun, and smooth-running orientations by creating an atmosphere where everyone is comfortable as well as excited to start their new volunteer journey.
- Communicate with staff members to stay informed about volunteer opportunities and events, as well as encouraging feedback on volunteer performance
- Maintain internal database of community service participants, volunteers and other relevant details to the volunteer program
- Increased volunteer hours and revenue for the Volunteer Program during my time in the role. YTD numbers 10/31/24-10/31/25: Total hours 19% increase, Total Volunteers 8%, and increased revenue by $5,000.
Community Outreach Manager
The Animal Defense League of Texas
10.2023 - 01.2025
- Collected and analyzed data to identify community needs before implementing events to ensure highest adoption outcome and ROI for the organization
- Collaborated with program teams, community partners, peers and volunteers in execution of events and activities.
- Assisted with the development of outreach strategies and marketing tools to reach priority audiences and gain foot traffic for events.
- Established and fostered relationships with important company partners such as: PetSmart Charities, Petco Love, and North Park Subaru.
- Facilitated 400 extra adoptions for the Adoptions Program allowing our organization to receive multiple grants in turn helping with funding for the pets
Pet Adoption Counselor Lead
The Animal Defense League of Texas
04.2022 - 10.2023
- Used interactive visuals and worksheets to train counselors how to do adoptions, ask for donations, and general daily tasks.
- Maintained detailed donation trackers, metrics and reports to meet organizational standards.
- Built solid and trusting rapport with counselors and my direct supervisor, fostering trust and communication within the team.
- Completed frequent inventory checks to ensure we had the proper pet supplies needed for adopters and their new pet.
Pet Adoption Counselor
The Animal Defense League of Texas
02.2022 - 04.2022
- Facilitated counseling discussions to ensure that the pet's future family knows all of the behavioral and medical information of the pet they are adopting
- Assisted adopters in navigating the future care they need to provide for their new pet
- Completed comprehensive assessments of adopters to identify needs and develop a plan of conversation based on their knowledge of pet ownership based on what kind of pet (cat or dog)
- Documented data and completed accurate updates for our records
Manager
Panera Bread
08.2018 - 02.2022
- Established performance targets for staff members and tracked the results.
- Analyzed sales figures and reported on them.
- Determined discount rates and profitability.
- Audited selected phone calls to ensure quality of service provided.
- Handle money and deposits
Customer Service Associate
Sam's Club
12.2020 - 05.2021
- Processing refunds, exchanges, and purchases. Handling memberships. Answering phones. Zoning the club and handling damaged products and claims.
- Assisted customers in person
- Explained products and benefits
- Operated the cash drawer
- Confirmed payments, refunds, etc.
- Resolved payment and order disputes
- Provided assistance to clients
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Developed and implemented tailored service plans to the needs of particular clients.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Followed up with customers ensuring their satisfaction with their purchases.
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
- Greeted customers and offered them assistance where possible.
Restaurant Hostess
Pappadeaux Seafood Kitchen
02.2017 - 04.2017
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Monitored front entrance for new guests while assisting servers by selecting sections based on their current tables
- Delivered kind and enthusiastic customer service to maintain a positive dining experience and customer retention
Production Associate
Panda Express
07.2016 - 08.2016
- Reviewed daily tasks for self and coworkers and ensured they were done at the end of the day. Tasks included: cleaning back of house, lobby, and beverage station. Keeping supplies stocked and ready for customers and employees
- Took inventory of materials and made orders where necessary.
- Worked with customers face to face to maintain a positive customer experience
- Counted drawers and deposits with accuracy daily
Education
Some College - Communications
Texas State University
San Marcos, TXSome College - Nursing
Texas Tech University
Lubbock, TXSkills
- Scheduling
- Training
- Community outreach
- Professional appearance
- Payroll
- Inventory Management
- Customer service
- Phone Etiquette
- Conflict Management
- Microsoft Excel
- Volunteer orientation
- Fundraising events
- Volunteer recruitment
- Activity scheduling
- Data entry
- Multitasking and organization
- Volunteer coordination
- Community engagement
- Photography and videography
- Donor solicitation and fundraising
- Event planning
Timeline
Volunteer and Community Engagement Coordinator
The Animal Defense League of Texas
01.2024 - Current
Community Outreach Manager
The Animal Defense League of Texas
10.2023 - 01.2025
Pet Adoption Counselor Lead
The Animal Defense League of Texas
04.2022 - 10.2023
Pet Adoption Counselor
The Animal Defense League of Texas
02.2022 - 04.2022
Customer Service Associate
Sam's Club
12.2020 - 05.2021
Manager
Panera Bread
08.2018 - 02.2022
Restaurant Hostess
Pappadeaux Seafood Kitchen
02.2017 - 04.2017
Production Associate
Panda Express
07.2016 - 08.2016
Some College - Communications
Texas State University
Some College - Nursing
Texas Tech University