Alexandra Green
Smyrna,TN
Summary
Dynamic referral coordinator/receptionist with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
Middle Tennessee Internal Medicine Associates
01.2016 - Current
- Streamlined referral process by implementing efficient tracking and communication systems.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Assistant Manager
Famous Footwear
01.2013 - 01.2016
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Applied Science - Cyber Security
Motlow State Community College
Smyrna, TN05.2025
Skills
- Appointment Scheduling
- Multi-Line Phone Proficiency
- Accurate Documentation
- Organizational Abilities
- Medical Terminology
- Pre-Authorizations
- Insurance Verification
- Professionalism
- Adaptability
- Customer service
- Task prioritization
- Staff Management
- Staff Supervision
Timeline
Referral Coordinator
Middle Tennessee Internal Medicine Associates
01.2016 - Current
Assistant Manager
Famous Footwear
01.2013 - 01.2016
Associate of Applied Science - Cyber Security
Motlow State Community College
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