Alexandra Griffin
Rochester,NY
Summary
Outgoing and passionate about the communication field. Skilled at working in fast-paced environments with demanding objectives for sales, service and quality. I thrive off of the opportunity to grow and learn new material while bringing my own creative mind, skills, and knowledge to the table.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Private Nanny
Private Care
Rochester, NY
07.2023 - 04.2024
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Bathed and dressed babies, changed diapers and prepared bottles.
Patient Care Coordinator
Center For Oral Surgery And Dental Implants
Bethesda, MD
09.2022 - 12.2022
- Communicated with patients to ensure quality of care and develop care plans.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Completed insurance verifications and claim forms for patient intake and processing.
- Processed patient intake information and updated medical records prior to treatment.
Caregiver, Special Needs
Private
Washington, DC
08.2022 - 12.2022
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
Private Nanny
Private
Pittsford, NY
07.2020 - 08.2022
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Sparked creativity and imagination by creating crafts and activities for the kids daily
- Developed lasting, professional relationships with the family by encouraging open communication and delivering positive feedback.
Member Service Representative
Tioga County YMCA
Mansfield, PA
01.2018 - 02.2020
- Prepared, completed and processed customer account forms and database changes.
- Managed customer conflicts and challenging situations by staying calm and friendly. Developed strategic solutions and resolved issues without supervision.
Member Service Representative
Eastside Family YMCA
Penfield, NY
05.2017 - 07.2018
- Managed customer conflicts and challenging situations by staying calm and friendly. Developed strategic solutions and resolved issues without supervision.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
Education
Bachelor of Arts - Communication: Public Relations
Mansfield University of Pennsylvania
Mansfield, PASkills
- Technical writing
- Interpersonal communications
- Effective coordinator
- Database management
- Medical terminology knowledge
- Quick problem solver
- Patient relations
- Organized communicator
Affiliations
- International volunteer through IVHQ
- Meals on Wheels volunteer
- Content creator for social media account's
- Blog owner and creator
- Treasurer of Public Relations Student Society Association at Mansfield University of Pennsylvania
- Attended Public Relations International annual Conference in San Diego
- Created a PR campaign, re-created their website and social media platforms for a non-profit business
- Member of the Mansfield University of Pennsylvania Division II field hockey team
Certification
- CPR and First Aid adult and infant
- Microsoft word and excel
- Website development
- SEO
Interests
- Reading, writing, researching, wakesurfing, and competitive horseback riding.
Timeline
Private Nanny
Private Care
07.2023 - 04.2024
Patient Care Coordinator
Center For Oral Surgery And Dental Implants
09.2022 - 12.2022
Caregiver, Special Needs
Private
08.2022 - 12.2022
Private Nanny
Private
07.2020 - 08.2022
Member Service Representative
Tioga County YMCA
01.2018 - 02.2020
Member Service Representative
Eastside Family YMCA
05.2017 - 07.2018
Bachelor of Arts - Communication: Public Relations
Mansfield University of Pennsylvania