Alexandra Grives

Financial Duties

• Prepare multiple historical data reports monthly to review trends and confirm accuracy.
• Review invoice details and resolve discrepancies, contributing to efficient financial operations.
• Work with clinical departments to maintain complete, accurate and compliant charge capture functions.
• Participate in the annual budget production process including collaborating with cross-functional teams to optimize resource allocation.
• Play a key role in annual reporting process (AHA survey) by preparing supporting documentation, acquiring information from key stake holders, and inputting all data into the survey system.

Administrative Duties

• Greet visitors in a professional manner and provide assistance when necessary.
• Organize and schedule meetings and appointments for senior leadership team and directors.
• Manage event budgets, ensuring all events are within financial constraints.
• Coordinate multiple large scale events annually, including seating arrangements, audio-visual needs, catering services and decorations.

• Networked with multiple executive and leadership members, in addition to shadowing a multitude of disciplines within the hospital system.
• Assisted with multiple ongoing green belt projects throughout the campus.
• Collaborated on a multidisciplinary team during the reimplementation of the IVR project.
• Participated in Memorial Hermann Experience discussions and examined the systematic changes in place.
• Fully observed a disease specific Joint Commission Survey and assisted as needed.

• Refined and implemented improved contact ordering and notification process for efficiency and accuracy.
• Trained employees on multiple new EHR systems with minimum levels of frustration and training friction.
• Cross-trained employees within the business, increasing job skills and productivity.
• Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff daily.
• Improved operations by working with team members and customers to find workable solutions.
• Scheduled meetings between doctors and reps each month.

• Skilled at multi-tasking to ensure patient commitments and deadlines are met.
• Proficient in the utilization of automated equipment and systems standard to the optometry industry.
• Assisted providers with acquiring background information and tests for patients, prepare charts, and organize examination rooms.
• Maintained smooth patient flow throughout the facility, promoting efficient overall operation.

• Demonstrated leadership by making improvements to work processes and helping to train others.
• Connected with customers daily to understand needs, provided assistance, and collected feedback to optimize experiences.
• Developed training materials, manuals, and procedures to effectively achieve organizational goals.
• Managed inventory and stock levels in coordination with purchasing and receiving department.
• Prepared closing report, including batches and sales, to update performance analysis programs.