Alexandra Guevara
San Pedro,CA
Summary
Self- directed and detail-oriented professional with the ability to work on multiple projects by providing solutions to complex problems while maintaining strict confidentiality. I am looking for a part-time Administrative Assistant role where I can leverage my experience, technical skills and problem-solving abilities to improve productivity and efficiency. Adept at coordinating busy schedules, managing correspondence and directing administrative workflows to achieve defined daily objectives.
Overview
13
13
years of professional experience
Work History
Supervising Spa Coordinator | Elected Official Spa Trainer
Terranea Resort
04.2013 - 09.2021
- Grew repeat client base through effective marketing and customer service.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Interacted with 50-250 guests daily and provided positive impression of spa.
- Communicated with various product vendors to select products to stock and sell.
- Greeted spa guests warmly to create positive first impression of establishment.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Led spa tours for new members to familiarize guests with services provided.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Administrative Office assistant
Homelife Lauro Realty, Inc
06.2008 - 12.2012
- Assisted the Broker and Realtors with special tasks on daily basis.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
High School Diploma -
San Pedro Senior High School
San Pedro, CA06.2008
Skills
- Excellent computer skills Proficient in a variety of programs including, Microsoft Outlook, Word, PowerPoint, Microsoft Access and Excel Excellent knowledge and experience using the internet as a research tool and internet-based programs such as Realist, Data Quick and MRMLS
- Familiar with software operating systems such as Vista and Windows XP
- Detail oriented and ability to handle multiple tasks
- Ability to type 75 words per minute accurately
- Possess excellent phone etiquette and interpersonal skills
- Possess strong analytical skills and performs tasks in given time
- Client Relations
- Account Management
- Customer Needs Assessment
- Customer Service
- Scheduling
- Commitment to Quality and Service
References
References available upon request
Timeline
Supervising Spa Coordinator | Elected Official Spa Trainer
Terranea Resort
04.2013 - 09.2021
Administrative Office assistant
Homelife Lauro Realty, Inc
06.2008 - 12.2012
High School Diploma -
San Pedro Senior High School
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