Alexandra Gulpe
Jackson,WY
Summary
Driven sales professional skilled and organized at providing top-notch customer service, managing cash, and processing orders. Adept at engaging with clients and capturing attention in various product offerings. Expert at assisting customers, preparing rental agreement information and processing payments. Highly knowledgeable in reservation software. Sales Agent with experience convincing, persuading, and closing deals. Accomplished Sales Agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with customers and internal suppliers.
Overview
7
7
years of professional experience
Work History
Sales Associate
Avis Budget Group
05.2022 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Agent
dollar/ thrifty car rental
04.2020 - Current
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Continuously met sales goals via strategic prospecting.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Hostess
Sidewinders Tavern
02.2020 - 09.2020
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Notified server after seating parties in section to facilitate prompt service.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Answered questions about food and order statuses for waiting customers.
Front Desk Agent
Hampton Inn
12.2019 - 06.2020
- Educated guests regarding important property information and directions to all areas of hotel, including gift shop and restaurants.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Responded to inquiries and room requests made online, by phone or email.
- Managed customer complaints and rectified issues to complete satisfaction.
- Computed guest billings and posted charges to room accounts.
- Posted charges, updated accounts and issued bills to departing guests.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Set guest and group reservations and processed check-ins and check-outs.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Deli Clerk
Smith
03.2018 - 08.2019
- Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
- Cleaned utensils, dishes and glasses for customer use.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Sales Agent
Shirt Off My Back
03.2018 - 12.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Processed payments and maintained accurate drawers to meet financial targets.
- Developed creative merchandising displays to achieve optimum visibility on key products.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Offered product and service consultations and employed upselling techniques.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Education
Master of Science - Journalism And Communications Sciences
University Of State
Republic Of Moldova5 2019
High School Diploma -
Stephan Holban
Republic Of Moldova5 2011
Bachelor of Arts - Music Teacher Education
Alexei Mateevici
Republic Of Moldova5 2015
Skills
- Offering sales support
- Sales strategies
- Customer Service
- Business acumen
- Product and service knowledge
- Relationship selling
- Sales development
- Negotiations
- Prospecting skills
- Reliable and punctual
- Flexible schedule
- Goal oriented
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Avis Budget Group
05.2022 - Current
Sales Agent
dollar/ thrifty car rental
04.2020 - Current
Hostess
Sidewinders Tavern
02.2020 - 09.2020
Front Desk Agent
Hampton Inn
12.2019 - 06.2020
Deli Clerk
Smith
03.2018 - 08.2019
Sales Agent
Shirt Off My Back
03.2018 - 12.2018
Master of Science - Journalism And Communications Sciences
University Of State
High School Diploma -
Stephan Holban
Bachelor of Arts - Music Teacher Education
Alexei Mateevici
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