Alexandra Gurrola
Austin,TX
Summary
Strategic business consultant with 10+ years of experience driving operational excellence, process governance, and data-driven decision-making in global, matrixed environments. Proven ability to optimize intake workflows, implement automation, and deliver actionable insights through advanced analytics and reporting tools. Skilled in stakeholder alignment, change management, and leveraging AI-driven solutions to enhance product lifecycle efficiency.
Overview
4
4
years of professional experience
Work History
Data & Insights Consultant
Visa
Austin, TX
05.2022 - Current
- Facilitated collaboration with global teams to enhance reporting dashboards and streamline intake workflows.
- Execute process improvements by integrating Six Sigma and Agile methods, achieving notable efficiency gains by reducing time to revenue from SLA contracts by 20%.
- Introduce automation and AI-driven solutions to enhance reporting accuracy and reduce cycle times.
- Oversee the design and implementation of cutting-edge payment solutions, significantly elevating customer experience, improving by 5%.
Senior Business Consultant
Indeed Flex
Austin, TX
05.2022 - 05.2024
- Maintained client satisfaction score above 92%.
- Increased resolution time for client concerns by 21% through tailored onboarding processes.
- Improved workflow efficiency by 62% through process optimization and enforcement of established procedures.
- Introduced and created business cases for new technology adoption, resulting in four major vendor changes and company-wide implementation.
Quality Review Lead
Accenture
Austin, TX
10.2021 - 08.2022
- Reduced ticket resolution time by 50% through process redesign and automation, increasing production output by 75%.
- Developed and maintained functional automation test scripts using modular frameworks and industry best practices.
Skills
- Jira Jira Align Confluence Power BI Power Platform Salesforce Tableau Mondaycom Agile & Six Sigma Black Belt Process Governance Workflow Automation AI-driven Productivity Stakeholder Engagement Data Analytics & Reporting
Accomplishments
- Governance & Workflow Optimization: Designed and implemented structured intake workflows and governance documentation, reducing process bottlenecks and improving operational efficiency by 62%.
- Cross-Functional Leadership: Partnered with technology, product, and compliance teams to introduce new tools and processes, resulting in adoption of four major platforms across the organization.
- Data-Driven Insights: Developed predictive analytics models to identify compliance risks and optimize resource allocation, reducing escalation cases and improving decision-making speed.
- Automation & Process Improvement: Led initiatives to automate reporting and workflow processes, cutting resolution times by 21% and increasing stakeholder satisfaction scores above 92%.
- Change Management & Training: Delivered training and communication materials for new technology rollouts, ensuring seamless adoption and alignment across multiple departments.
- AI-Enhanced Productivity: Leveraged AI-driven tools for workflow automation and analytics augmentation, improving documentation quality and accelerating intake cycles.
Timeline
Data & Insights Consultant
Visa
05.2022 - Current
Senior Business Consultant
Indeed Flex
05.2022 - 05.2024
Quality Review Lead
Accenture
10.2021 - 08.2022