Alexandra Gutierrez
Tacoma
Summary
I’m really good at communicating with people when it comes down to it. Customer service is something I’ve became good at throughout time. I can be shy at first but once I’m used to being around you I get more comfortable. I’m a very outgoing person and love to help others. I’m working on getting my masters in psychology. I am also bilingual so I’m fluent in Spanish and English.
Overview
5
5
years of professional experience
Work History
Package Handler/Overnight Stocker
Walmart
Puyallup
06.2024 - Current
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Disposed of cardboard boxes and other packaging materials properly.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Stacked boxes onto pallets in an efficient manner.
- Organized packages according to type, size, destination, and other specifications.
Barista
Bigfoot Java
Tacoma
08.2023 - 02.2025
- Talked and engaged with people
- I was a graveyard worker so I worked both windows so working fast was a must
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked everything that was low and empty
Server/Host
Applebee's Grill + Bar
Puyallup
06.2023 - 05.2024
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Prepared drinks and handed out food
Shift Manager
CHAMPS
Puyallup
05.2022 - 05.2024
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays, and folding clothes
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved conflicts between staff members in a professional manner.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Shift Manager
Pizza Hut
Spanaway
08.2020 - 05.2023
- Trained new employees on company policies, procedures, and job responsibilities.
- Analyzed sales data to identify trends and areas for improvement.
- Responded quickly and effectively to emergency situations as they arose.
- Provided coaching and guidance to team members when necessary to improve performance.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Resolved conflicts between staff members in a professional manner.
- Assisted in resolving escalated customer service issues in a timely manner.
- Helped as much as I could when we were busy
Education
High School Diploma -
Challenger High School
Spanaway, Washington06-2023
Skills
- Coffee preparation
- Customer service
- Inventory management
- Cash handling
- Team building
- Employee training
- Communication skills
- Menu knowledge
- Team leadership
Languages
Spanish
Native/ Bilingual
Timeline
Package Handler/Overnight Stocker
Walmart
06.2024 - Current
Barista
Bigfoot Java
08.2023 - 02.2025
Server/Host
Applebee's Grill + Bar
06.2023 - 05.2024
Shift Manager
CHAMPS
05.2022 - 05.2024
Shift Manager
Pizza Hut
08.2020 - 05.2023
High School Diploma -
Challenger High School