Alexandra Guzman
Madison,Alabama
Summary
Proven leader and efficient problem-solver, adept in customer service and teamwork, enhanced Walmart's team productivity through effective training and workflow optimization. Skilled in inventory control and fostering collaborative environments, consistently delivering exceptional customer experiences and driving goal achievement with a calm and focused approach.
Overview
10
10
years of professional experience
Work History
Sales Associate
Ross Dress for Less
06.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Team Associate
Walmart
07.2023 - Current
- Assisted customers in selecting merchandise best suited to needs.
- Investigated and resolved production issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Created appealing displays for routine arrangements and special promotions.
- Monitored and verified merchandise for proper prices and labels.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Bus Monitor
First Student Transportation
02.2023 - 06.2023
- Responded to medical crises and behavioral problems to maintain safe travel.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Assisted bus driver in maintaining order, ensuring a safe and efficient transportation experience for all passengers.
- Reduced instances of bullying by actively observing student interactions and intervening when necessary.
- Supported special needs students with individualized care, fostering an inclusive environment.
- Enhanced student safety by diligently monitoring behavior and addressing issues promptly.
- Maintained accurate records of student attendance on the bus, aiding in tracking and reporting trends.
Supervisor
Comb It Out
01.2015 - 03.2020
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Pittsburg High School
Pittsburg, CADental Assisting - Dental
Carrington College California
Pleasant Hill, CA09.2012
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Verbal/written communication
- Stocking and Receiving
- Store Opening and Closing
- Complex Problem-Solving
- Policy and Procedure Adherence
- Calm Demeanor
- Inventory control procedures
Timeline
Sales Associate
Ross Dress for Less
06.2024 - Current
Team Associate
Walmart
07.2023 - Current
Bus Monitor
First Student Transportation
02.2023 - 06.2023
Supervisor
Comb It Out
01.2015 - 03.2020
Pittsburg High School
Dental Assisting - Dental
Carrington College California