Alexandra Haak
Axton,VA
Summary
Proven leader with a track record of empowering teams at Dunham's Sports to exceed performance goals through effective collaboration and problem-solving. Skilled in managing conflict and fostering an inclusive environment, with a keen attention to detail in financial transactions. Achieves results by leveraging teamwork and a customer-focused approach to drive loyalty and repeat business.
Overview
14
14
years of professional experience
Work History
Key Team Leader
Dunham's Sports
09.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Sales Associate
That Mulch Place
03.2022 - 07.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Secretary
Central Baptist Ranch
01.2011 - 10.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Education
Diploma -
Homeschool
Axton, VACCS - Medical Coding
Ahima
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
Timeline
Key Team Leader
Dunham's Sports
09.2023 - Current
Sales Associate
That Mulch Place
03.2022 - 07.2022
Secretary
Central Baptist Ranch
01.2011 - 10.2021
Diploma -
Homeschool
CCS - Medical Coding
Ahima