Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Haase

Williamsville

Summary

Dynamic professional with a proven track record at European Wax Center, excelling in team management and customer service. Skilled in quality assurance and employee motivation, I successfully enhanced performance and achieved KPI goals across multiple centers. Adept at fostering a positive environment, I leverage strong leadership to drive continuous improvement and team success.

Overview

5
5
years of professional experience

Work History

Call Center Assistant Manager

European Wax Center
01.2022 - Current
  • Managed daily operations of the call center floor, ensuring all systems were functioning properly and technical issues were promptly addressed.
  • Evaluated staff performance, identifying areas of improvement and providing constructive feedback to enhance skills and motivation.
  • Assisted in reaching monthly KPI goals for 6 centers in Albany and Buffalo by encouraging the upsell of packages, services and products to current and new guests.
  • Reviewed call recordings periodically for quality assurance purposes, providing feedback to associates for continuous improvement.
  • Resolved escalated customer complaints in a timely manner, demonstrating empathy while adhering to company policy guidelines.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Head Girls Soccer Coach

Buffalo Seminary
08.2023 - 11.2024
  • Promoted a positive team culture by encouraging sportsmanship, teamwork, and mutual respect among players.
  • Developed players'' abilities through targeted drills, fostering teamwork and enhancing individual strengths.
  • Maintained an open line of communication with parents regarding expectations for their daughters'' participation in the soccer program.
  • Coordinated travel arrangements for away games, ensuring prompt arrival to all matches.
  • Provided constructive criticism during one-on-one meetings with players after games or practices to address specific concerns or weaknesses in their game play.

Private Nanny

Chris and Shannon Patch
03.2021 - 08.2022
  • Full time 9-5 nanny for 5 year old. Stayed evenings as needed.
  • Organized fun activities that incorporated educational components
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Prepared 2-3 meals a day.
  • Provided safe transportation to and from extracurricular activities and other events.
  • Still babysits as needed.

Cashier

Panera Bread
11.2020 - 04.2021
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Taking meal orders at the register while also fulfilling orders through online order.
  • Make smoothies, coffees and other beverages while also stocking bakery items throughout the day.
  • Carried out closing procedures. Restocked, cleaned tables, dishes and floors.

Education

Biology

SUNY Buffalo State
Buffalo
12-2023

Skills

  • Team management
  • Employee motivation
  • Call center software
  • Strong leadership
  • Coaching and mentoring
  • Quality assurance
  • Schedule coordination
  • Technical support
  • Customer service
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills

Timeline

Head Girls Soccer Coach

Buffalo Seminary
08.2023 - 11.2024

Call Center Assistant Manager

European Wax Center
01.2022 - Current

Private Nanny

Chris and Shannon Patch
03.2021 - 08.2022

Cashier

Panera Bread
11.2020 - 04.2021

Biology

SUNY Buffalo State

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