Alexandra Haiat
Office Manager
Selma,OR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Book Keeper/Office Manager
Danny Bitar
Cave Junction, Oregon
02.2022 - 11.2023
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Reported financial data and updated financial records in ledgers and journals.
- Input financial data and produced reports using Quick Books
- Investigated daily variances and corrected errors to resolve discrepancies.
- Contacted customers to immediately find resolutions for escalated issues.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed accounting department through oversight of accounts payable/receivable, tax preparation and payroll activity.
Customer Service Representative
Gt Independence
Sturgis, MI
06.2019 - 10.2020
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Front of House Manager
Bagel Junction
Cave Junction, Oregon
04.2016 - 06.2019
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Received, logged and inspected shipments for quality and accuracy.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
- Performed opening and closing duties for department.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
Bartender
Gabriella Salas
Kerby, Oregon
02.2015 - 05.2019
- Followed strict recipes and drink measurements to minimize product used.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Completed requisitions to maintain required stock par levels.
- Built relationships with vendors to manage orders and negotiate costs.
- Assisted with inventorying beverage stock and bar supplies.
- Maintained impeccably clean, attractive and well-stocked bar area.
Barista
Dutch Bros
Cave Junction, Oregon
02.2014 - 03.2016
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
Shipping and Receiving Manager
Taylor Sausage Processing Plant
Cave Junction, Oregon
11.2011 - 12.2015
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Organized records of vehicles, schedules and completed orders.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Promoted brand at industry events and through ongoing networking efforts.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked production and quality control systems to proactively identify deficiencies.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with manufacturing and supply chain management.
Education
GED -
Illinois Valley High School
Cave Junction, OR 01.2009 - 12.2011
Skills
Filing and bookkeeping
undefinedTimeline
Book Keeper/Office Manager
Danny Bitar
02.2022 - 11.2023
Customer Service Representative
Gt Independence
06.2019 - 10.2020
Front of House Manager
Bagel Junction
04.2016 - 06.2019
Bartender
Gabriella Salas
02.2015 - 05.2019
Barista
Dutch Bros
02.2014 - 03.2016
Shipping and Receiving Manager
Taylor Sausage Processing Plant
11.2011 - 12.2015
GED -
Illinois Valley High School
01.2009 - 12.2011
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