Alexandra Hampton
Operations Manager
Mineola,NY
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Grand Cru Selections
New York, New York
02.2019 - Current
- Implements process improvement to shape organizational culture, optimize procedures for higher efficiency and helps company evolve and grow.
- Works in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reduces process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Establishes positive and effective communication among affiliate vendors, distributors, warehouse admin, office staff and organization leadership - reducing miscommunications, loss and missed deadlines.
- Collaborates cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Troubleshoots all e-commerce software, finance, and logistic issues in prompt fashion.
- Updates spreadsheets, manages accounts and generates databases to track, analyze and report on performance and sales data.
- Created and maintained company operations handbook to outline all existing procedures, and provide insights to company mission and values.
- Received WSET certification in first year of employment to personally improve company and cultural industry knowledge.
Administrative Team - Temp. Contract Assignment
TRG Management
New York, NY
10.2018 - 01.2019
- Standardized office structures and processes to promote collaboration and increased performance.
- Managed incoming correspondence to enhance employee efficiency and reduce time spent on processing and responding.
- Executed record filing system to improve document organization.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Bachelor of Social Science - Social Work
Molloy College
Rockville Centre, NY 09.2012 - 05.2016
Skills
Supply Chain Management
Work flow planning
Management information systems
Cost reduction strategies
Logistics Management
Business Development
Project planning and development
Natural leader
Superb time management skills
Data analysis
Cross-functional communications
Report generation
Operations oversight
Complex problems analysis
Risk analysis and management
Customer relations specialist
Unsurpassed work ethic
Timeline
Operations Manager
Grand Cru Selections
02.2019 - Current
Administrative Team - Temp. Contract Assignment
TRG Management
10.2018 - 01.2019
Bachelor of Social Science - Social Work
Molloy College
09.2012 - 05.2016