Alexandra Hampton
Operations Manager
Mineola,NY
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Grand Cru Selections
New York, New York
02.2019 - Current
- Implements process improvement to shape organizational culture, optimize procedures for higher efficiency and helps company evolve and grow.
- Works in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reduces process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Establishes positive and effective communication among affiliate vendors, distributors, warehouse admin, office staff and organization leadership - reducing miscommunications, loss and missed deadlines.
- Collaborates cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Troubleshoots all e-commerce software, finance, and logistic issues in prompt fashion.
- Updates spreadsheets, manages accounts and generates databases to track, analyze and report on performance and sales data.
- Created and maintained company operations handbook to outline all existing procedures, and provide insights to company mission and values.
- Received WSET certification in first year of employment to personally improve company and cultural industry knowledge.
Administrative Team - Temp. Contract Assignment
TRG Management
New York, NY
10.2018 - 01.2019
- Standardized office structures and processes to promote collaboration and increased performance.
- Managed incoming correspondence to enhance employee efficiency and reduce time spent on processing and responding.
- Executed record filing system to improve document organization.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Bachelor of Social Science - Social Work
Molloy College
Rockville Centre, NY 09.2012 - 05.2016
Skills
Supply Chain Management
Timeline
Operations Manager
Grand Cru Selections
02.2019 - Current
Administrative Team - Temp. Contract Assignment
TRG Management
10.2018 - 01.2019
Bachelor of Social Science - Social Work
Molloy College
09.2012 - 05.2016
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