Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Hanchey

Brent

Summary

Dynamic and results-driven professional with a strong customer service focus and proven conflict resolution skills. At Chick-fil-A, I enhanced customer satisfaction and team productivity through effective work delegation and operations management. Recognized for mentoring team members, fostering a collaborative environment, and consistently exceeding service quality standards.

Overview

2026
2026
years of professional experience

Work History

Car Hopper/fountain

Sonic
2017 - 2019
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Balanced orders on trays weighing over 7 lbs and delivered them to cars.
  • Memorized orders and maintained 98% accuracy in high-traffic times.
  • Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
  • Delivered exceptional service despite inclement weather conditions, ensuring customer comfort while dining outdoors.

Team Leader

Taco Bell Restaurant
03.2024 - 06.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Shift Lead

Chick-fil-A
09.2023 - 02.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Established positive rapport with customers and staff members alike through strong communication skills.

Shift Lead

Chick-fil-A
06.2024 - Current
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Helped store management meet standards of service and quality in daily operations.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Collaborated with management to develop strategies for improving overall store operations.

Education

High School Diploma -

East Feliciana High School
Jackson La
06.2020

Skills

  • Customer service focus
  • Conflict resolution
  • Work delegation
  • Staff motivation
  • Operations management
  • Inventory management

Timeline

Shift Lead

Chick-fil-A
06.2024 - Current

Team Leader

Taco Bell Restaurant
03.2024 - 06.2024

Shift Lead

Chick-fil-A
09.2023 - 02.2024

Car Hopper/fountain

Sonic
2017 - 2019

High School Diploma -

East Feliciana High School

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