Alexandra Hancock
Lubbock,TX
Summary
Driven and personable, with a proven track record in customer service and employee training, honed across roles at notable establishments like Neighborhood F&B. Excelled in creating memorable guest experiences, cocktail recipes, fostering team efficiency, improving cocktails and spearheading operational improvements. Skilled in relationship-building and decision-making, consistently enhancing service delivery and workplace morale. As a bartender and Lubbock resident for over a decade, I have established and maintained relationships with customers and other bar owners alike. I am highly motivated and driven to complete tasks.
Overview
17
17
years of professional experience
Work History
Shift Lead/Bartender
Neighborhood F&B
08.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Creating new recipes for the bar menu.
- Establishing relationships with new customers and representatives to better serve our customers.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Assisted in the development of promotional materials and marketing efforts to drive sales growth.
- Completed cash and credit card transactions accurately using POS software.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Caregiving
07.2013 - 08.2023
I became a "Home keeper/Stay at home mom" for this time period and cared for three children throughout.
Bartender
Le Meridian Hotel The Stoneleigh
07.2012 - 07.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Ensured customers received upscale and professional service along with a friendly and welcoming attitude to ensure reoccurring patrons.
Shift lead/Head Bartender
Sherlocks Arlington
03.2011 - 07.2012
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Bartender
The Library Bar
08.2007 - 02.2011
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
High School Diploma -
Coronado High School
Lubbock, TX05.2005
Skills
- Well versed in establishing relationships for higher volume
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Great at listening and understanding the needs and wants of those around me
- People person
- Outgoing
- Highly motivated and hard working
Timeline
Shift Lead/Bartender
Neighborhood F&B
08.2023 - Current
Caregiving
07.2013 - 08.2023
Bartender
Le Meridian Hotel The Stoneleigh
07.2012 - 07.2013
Shift lead/Head Bartender
Sherlocks Arlington
03.2011 - 07.2012
Bartender
The Library Bar
08.2007 - 02.2011
High School Diploma -
Coronado High School
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