Microsoft Suite
ALEXANDRA HANSEN
Kansas City,MO
Summary
Dynamic Partner Services Manager with 10 years of experience in client relationship management, event planning, and sponsorship coordination. Expert in leveraging strategic communication and analytical skills to enhance processes, deliverables, and client satisfaction. Proven track record in driving revenue growth and process improvements through innovative solutions.
Overview
9
9
years of professional experience
Work History
Partner Services Manager
ASU+GSV Summit
11.2021 - 05.2024
- Managed partnership assets and deliverables for Fortune 500 EdTech clients, generating over $7M in sponsorship revenue.
- Conducted annual renewal partnership business reviews, driving upselling opportunities and achieving a 15% growth in partner ROI.
- Built and implemented a customized partner resource portal for 100+ partners, streamlining communication and improving the sponsorship fulfillment process by 20%.
- Developed customized deliverable timelines and strategies for 100+ partners, leveraging AI tools to enhance workflow efficiency.
- Conducted post-event evaluations, leading to a 10% improvement in partner retention rates.
- Researched and formalized the Partnership teams tech stack using the latest Ai platforms to improve process efficiency.
Severance Period/Unemployment - Covid Pandemic
Choice Hotels Corporate
07.2020 - 11.2021
Senior Meetings & Events Planner
Choice Hotels Corporate
06.2017 - 06.2020
- Spearheaded the planning and fulfillment of large-small scale events, including an annual convention with over 6,500 attendees.
- Led a team of procurement account managers, ensuring the successful execution of contractual sponsorships and brand initiatives.
- Managed exhibitor registration and promotional marketing materials, coordinating with key vendors to solidify seamless event execution.
- Achieved a 15% increase in sponsorship revenue and a 10% YoY trade show revenue increase through strategic partnerships.
- Collaborated with vendors to negotiate contracts, resulting in significant cost savings for clients.
- Coordinated cross-functional teams, including Board members and Executive leadership to establish timely completion of event tasks and milestones.
Specialist, Procurement Projects & Events
Choice Hotels Corporate
10.2015 - 05.2017
- Negotiated procurement pricing and distribution strategies, serving as liaison between Choice Hotels and vendors.
- Led planning efforts for a team of procurement account managers, ensuring execution of contractual sponsorships.
- Managed contractual marketing deliverables for the major accounts' portfolio.
- Led procurement efforts for the launch of brand initiatives such as Quality Inn touchpoints and Sleep Inn amenities.
- Owned the US exterior signage approval process working cross functionally with vendors, franchisees and internal brand stakeholders to fortify timely project completion.
- Developed strong client relationships through consistent communication, status updates and strategic planning efforts.
Specialist, Brand Programs
Choice Hotels Corporate
05.2015 - 09.2016
- Oversaw implementation and compliance of Property Improvement Plans for 400+ Sleep Inn properties.
- Engaged proactively with franchisees, initiating renovation planning to ensure project completion within stipulated timelines.
Education
Bachelor of Arts - Advertising and Public Relations
05.2012
- Dean's Scholarship Recipient
- Phi Theta Kappa Honors Society Member
Skills
Account Management
Budget Management
Sponsorship Management
Customer Relationship Building
Negotiation/Sales
Strategic Partnership/Business Development
Leadership & Team Training
Contract Negotiation
Asana, Airtable, Figma, Miro,
Microsoft Office Suite, Google Suite, Adobe Creative Suite
CVENT Platform, Personify, Swapcard, Hopin
Slack, Zoom, Microsoft Teams, HubSpot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Company Culture401k matchWork from home optionPaid time offStock Options / Equity / Profit SharingWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursSoftware
Google Suite
Adobe Creative Suite
Airtable
Figma
Miro
Cvent
Personify
Swapcard
Hopin
Softr
Canva
Smartsheet
Asana
Slack
Zoom
Hubspot
Timeline
Partner Services Manager - ASU+GSV Summit
11.2021 - 05.2024
Severance Period/Unemployment - Covid Pandemic - Choice Hotels Corporate
07.2020 - 11.2021
Senior Meetings & Events Planner - Choice Hotels Corporate
06.2017 - 06.2020
Specialist, Procurement Projects & Events - Choice Hotels Corporate
10.2015 - 05.2017
Specialist, Brand Programs - Choice Hotels Corporate
05.2015 - 09.2016
University of Tampa - Bachelor of Arts, Advertising and Public Relations