Summary
Overview
Work History
Education
Skills
Software
Additional Information
Timeline
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Alexandra Haydon

Mission Viejo,CA

Summary

Accomplished Senior Business Process Analyst at Optum, adept in stakeholder management and operational excellence. Leveraged data-driven decision-making to enhance process efficiency, achieving significant operational improvements. Excelled in fostering team collaboration and innovation, driving results through effective problem-solving and interpersonal skills.

Overview

4
4
years of professional experience

Work History

Senior Business Process Analyst

Optum
06.2022 - 05.2024
  • Liaised with staff managers to collaboratively design process change implementation plans.
  • Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
  • Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
  • Produced documentation outlining process improvement solutions.
  • Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
  • Promoted a culture of continuous improvement, fostering employee engagement in optimization efforts.
  • Enhanced data-driven decision making, conducting in-depth analytics on key performance indicators.
  • Created detailed documentation of all business processes, providing clear guidelines for employees and stakeholders.
  • Oversaw the selection and implementation of software tools that streamlined workflow and improved overall operational efficiency.
  • Developed robust business cases to justify investments in new technology solutions and process enhancements.
  • Streamlined business processes by identifying inefficiencies and implementing targeted improvements.

Technical Business Analyst

Optum
06.2020 - 06.2022
  • Designed and implemented automated data solutions to streamline support for state and federal payer (Medicaid and Medicare) program services
  • Led cross-functional teams to successful project completion, fostering collaboration and driving results specifically for departmentwide Medicare and Medicaid training
  • Examined feasibility of business requirements and proposed modifications to enhance operations and procedures
  • Onboarded and mentored new employees on organizational best practices to support deliverable consistency
  • Ensured timely and accurate Electric Data Interchange file processing in compliance with state and regulatory standards Collaborated with Developers and Quality Assurance Analysts to advance interpretation of requirements and designs
  • Reviewed department budgeting and staffing to maintain quality and integrity of current contracts
  • Implemented solutions to improve executive communications for a workforce of 1000+ employees
  • Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations.
  • Supported new project initiatives by analyzing preliminary business needs and defining factors such as budget constraints, time management and resource planning.

Durable Medical and Equipment Marketing Intern

Anodyne
01.2020 - 05.2020
  • Directed comprehensive market analysis of post-arthroplasty therapy to identify trends and opportunities
  • Developed and executed strategic marketing plans for the Kneewell medical device, resulting in increased market penetration and sales
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Assisted in creating written, video, and image content for marketing channels.
  • Orchestrated trade show setup and participation to promote medical devices, amplify brand visibility, and improve product awareness
  • Drove successful product launches by identifying market positioning and creating competitive analysis, and financial projections
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Researched competitor trends and interpreted findings to report conclusions to supervisors.
  • Conducted market research to identify trends, enabling team to adjust marketing strategies effectively.

Education

Bachelor of Science - Health Services Management

University of Minnesota - Twin Cities
Minneapolis, MN
05.2020

Skills

  • Stakeholder Management
  • Team Building and Motivation
  • Data-driven decision-making
  • Process improvement expertise
  • Innovation and Creativity
  • Teamwork and Collaboration
  • Problem-Solving
  • Organizational Skills
  • Excellent Communication
  • Interpersonal Skills

Software

MICROSOFT                                                  

  • Visio
  • Sharepoint
  • Power Automate
  • Project
  • Word, Excel, PowerPoint, Outlook


ADOBE

  • Workfront
  • Fusion
  • Illustrator
  • Acrobat

Additional Information

The Bakken Museum -Community Volunteer

  • Engage with museum patrons on discovery days and provide them knowledge of the museums historical significance
  • Beautification of the museum grounds through gardening
  • Instruct students ages 8-10 on basic engineering principles via the Inventors Club program


University of Minnesota Alumni Association -Business Mentor

  • Mentor students in the College of Continuing and Professional Studies majoring in Health Services Management
  • Provide students with direction as they navigate the last years of University to make the transition into the workplace more comfortable


BestPrep -eMentor and Speaker

  • Mentor high school seniors in the transition from high school to college
  • Work with local high schools to give presentations on career and academic success


Meals on Wheels -Delivery Driver

  • Deliver meals to community members in need


Timeline

Senior Business Process Analyst

Optum
06.2022 - 05.2024

Technical Business Analyst

Optum
06.2020 - 06.2022

Durable Medical and Equipment Marketing Intern

Anodyne
01.2020 - 05.2020

Bachelor of Science - Health Services Management

University of Minnesota - Twin Cities

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Alexandra Haydon