Alexandra Hayes
PMP
San Antonio,TX
Summary
Certified Project Management Professional adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Familiar with Drupal framework and devops processes. Frequently work with other government branches to accomplish organizational goals as well as working with end users to solve developmental and data related issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager, Hosting Services Division
Applied Insight LLC
01.2020 - Current
- Planned, designed, and scheduled phases for large projects.
- Lead a team of developers and analysts that are constantly adapting and improving our systems and services to the judiciary
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Work with a team of developers to maintain and upgrade the Order Tracking and Information System (OTIS) which is contained in a Drupal framework
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Administer OTIS processes as necessary, such as adding new users and changing permissions
- Maintain JIRA boards to track issues and progress throughout releases as well as create and maintain all project documentation, including but not limited to charters, test plans, requirements, issue logs, milestones, and level of effort
- Monitored project progress, identified risks and took corrective action as needed.
- Monitor interactions with the Change Review Board to manage project flow
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Assisted in several migrations and upgrades of government applications from one major version to another
- Lead a major effort of engaging customers in reviewing Service Level Agreements for our entire division.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
Project Manager, Infrastructure Management Office
Applied Insight LLC
09.2016 - 01.2020
- Planned, designed, and scheduled phases for large projects.
- Maintained complex trackers on Excel, PowerPoint, Project, Outlook and Word and turn in weekly reports to upper management
- Provided detailed project status updates to stakeholders and executive management.
- Contacted court personnel and management to get every court onboard the services and successfully deployed, 323 courts.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
Studio Manager
Portrait Innovations
04.2012 - 09.2016
- Successfully managed 3 studios on the East Coast.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Organized and maintained client databases for accurate communication information.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
Advancement Intern
Utica College
08.2010 - 08.2013
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Collaborated with senior management on new initiatives to build confidence.
- Collected, arranged, and input information into database system.
Accounts Payable Intern
Utica National Insurance
04.2012 - 05.2013
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Evaluated financial records to detect errors and discrepancies.
- Assisted manager in conducting internal audits to analyze findings.
- Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
Education
Bachelor of Arts in Business Economics and Finance -
Utica College
Utica, NY01.2015
Skills
- Logistics Management
- Schedule Management
- Project Management
- Stakeholder Communications
- Project Tracking
- Strategic Planning
- Compliance Monitoring
- Work Flow Planning
- Document Management
- Risk Management
- Data Analysis
- Project Planning and Development
Certification
Project Management Professional (PMP), Project Management Institute, 11/2019
Key Skill Areas
- Customer Service
- Project Management
- Delivery Management
- Financial Management
- Financial Reporting
- Business Management
- Leadership
- Organization
- Billing
- Order Processing
- Purchasing
- Communications
- Microsoft Office/Office 365
- Windows
- MAC
- Information Technology
- JIRA administration
- Drupal framework
- Project flows and processes
References
Available upon Request
Timeline
Project Manager, Hosting Services Division
Applied Insight LLC
01.2020 - Current
Project Manager, Infrastructure Management Office
Applied Insight LLC
09.2016 - 01.2020
Studio Manager
Portrait Innovations
04.2012 - 09.2016
Accounts Payable Intern
Utica National Insurance
04.2012 - 05.2013
Advancement Intern
Utica College
08.2010 - 08.2013
Bachelor of Arts in Business Economics and Finance -
Utica College
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