ALEXANDRA HEINEMAN
Denton,TX
Summary
A detail-oriented and goal-driven administrative professional with demonstrated experience in contract management and processing, database administration, franchisee correspondence, customer service, event planning and coordination, social media management, scheduling, and office reception. Utilizes excellent communication skills to build and maintain relationships with suppliers and customers. Proven success in streamlining processes, ensuring accuracy and consistency, and exceeding goals.
Overview
11
11
years of professional experience
Work History
Associate - Human Resources
Lotte Global Logistics NA
01.2021 - Current
- Facilitated open communication between employees and management through the implementation of an anonymous feedback system.
- Implemented diversity initiatives that fostered an inclusive company culture while attracting top talent from diverse backgrounds.
- Coordinated technical training and personal development classes for staff members.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Conducted thorough investigations into workplace harassment claims to ensure a safe work environment for all staff members.
- Instructed senior leaders on appropriate employee corrective steps.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Coordinated training programs for skill enhancement, increasing overall workforce productivity levels.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Devised hiring and recruitment policies for 160-employee company.
Contracts Coordinator
G6 HOSPITALITY LLC
01.2018 - 01.2020
- Assisted contract teams on daily basis
- Designed new systems and procedures for contract teams to help generate teamwork, organization, and consistency within department
- Finalized all contracts for new deals and transfer deals
- Updated existing contracts in hard files and in databases
- Maintained contracts and all associated documentation, processing, and communication of changes
- Handled all administrative tasks
- Maintained department organization
- Built files for new and existing property
- Handled all mapping for new and existing properties, using Gbis
- Received and updated all information changes provided by franchisees to update new contact information
- Scanned and filed all legal documents, correspondence, and emails to company drive and database used to organize all franchisees
- Instilled consistency throughout database used for all property operations
- Rewrote processes to maintain consistency
- Exceeded set goal for all post-effective amendments drafted and sent to franchisees for signature.
Assistant Manager
DAVID RYAN SALON
01.2016 - 01.2018
- Assessed customer service needs and responded to inquiries
- Issued receipts for product purchases and salon-related services
- Adhered to standard cashier procedures
- Managed salon inventory control, updated register logs, and handled bank deposits and bank runs
- Directed stylist production incentive program
- Assisted manager and salon owner with other requests
- Developed proficiency in two forms of scheduling software and register systems
- Utilized Microsoft Word and Excel
- Provided front desk training to additional receptionists
- Maintained all social media outlets by posting, promoting, and ad building
- Executed event planning for anniversaries and employee outings
- Created a thorough inventory system that the salon did not have when first hired
- Built and maintained the social media platforms for the salon on a daily basis.
Intern/Ministry Leader/Administrative Assistant
THE BRIDGE CHURCH DENTON
01.2015 - 01.2017
- Served as front desk receptionist
- Managed office inventory control and product sales, as well as organized church outreach events
- Organized church fellowship events
- Promoted and managed social media
- Facilitated purchase acquisitions and banking records
- Managed all logistics within youth and children's ministries and various departments during yearly conferences
- Provided personnel management
- Handled bank deposits and offering count on weekly basis
- Handled all outside event details.
Sales Associate/Department Worker
MARDEL CHRISTIAN & EDUCATION
01.2014 - 01.2015
- Maintained customer service, issued receipts for purchases, and stocked new merchandise
- Updated register logs
- Operated cash register
- Provided professional and courteous service at all times
- Worked overtime shifts during busy periods as well as shifts at other locations.
Education
Associate of Arts - Literature
NORTH CENTRAL TEXAS COLLEGE
Denton, TX01.2017
Skills
- WordPress
- Microsoft Office Suite
- Company Leadership
- Payroll Processing
- Strategic Planning
- Recordkeeping
- Human Resources Operations
- Payroll coordination
- Diversity and Inclusion
- Training programs
- Onboarding and Orientation
- Human Resources Department Processes
- HR policies and procedures
- Problem-Solving
- Payroll Administration
- Onboarding, Training, and Development
- Employee Handbook Development
- Hiring and Onboarding
- Compliance
- Organizational development
- Payroll administration
- Onboarding and orientation
Business Owner
I am a business owner for a company called Be Still Moments. It is a wedding planning company. My passion for wedding planning and coordination began in 2017 when I was asked to assist a friend in planning her special day. The joy of turning her dream into reality convinced me to launch my own wedding planning business in 2020. With my attention to detail and meticulous organizational approach, I effortlessly carry the weight of intricate wedding logistics, allowing couples to savor every moment of their celebration. I take pride in transforming visions into seamless, memorable events and find joy in alleviating the stress associated with wedding planning.
As much as I love wedding planning, I am newer to the business side and I would like to grow, not only in my business, but also in my wedding knowledge. I am seeking an opportunity to imerse myself in all things weddings/events and learn from my everyday surroundings.
Timeline
Associate - Human Resources
Lotte Global Logistics NA
01.2021 - Current
Contracts Coordinator
G6 HOSPITALITY LLC
01.2018 - 01.2020
Assistant Manager
DAVID RYAN SALON
01.2016 - 01.2018
Intern/Ministry Leader/Administrative Assistant
THE BRIDGE CHURCH DENTON
01.2015 - 01.2017
Sales Associate/Department Worker
MARDEL CHRISTIAN & EDUCATION
01.2014 - 01.2015
Associate of Arts - Literature
NORTH CENTRAL TEXAS COLLEGE
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