Alexandra Hernandez
Houston,TX
Summary
Responsible with Five years of experience guiding cooperative interactions between businesses and patrons for safe, smooth daily operations. Worked well to schedule rounds in manner best suited to optimize facility coverage and task support during peak business hours. Strongly encourages detailed reporting procedures for consistent activities monitoring and procedural pattern recognition across work shifts. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Console Operator
GardaWorld Security
10.2022 - Current
- Enhanced system efficiency by monitoring and maintaining console operations for optimal performance.
- Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
- Improved communication between departments by providing timely updates on console status and potential issues.
- Streamlined work processes with the implementation of effective console operation protocols and procedures.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Supported cross-functional teams with critical information gathered from monitoring system analytics and reporting tools during daily console operations.
- Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
- Observed and reported suspicious activities and persons.
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
- Wrote detailed narrative reports and maintained daily activity reports.
- Maintained spreadsheets of data across multiple systems.
- Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
Security Guard
Allied Universal
06.2021 - 10.2022
- Patrolled interior and exterior locations to detect signs of intrusion and deter unauthorized entrance
- Verified scheduled locking and unlocking of doors and physical entrances to secured buildings
- Authorized entrance of approved personnel to secured areas and buildings
- Issued warnings to visitors and personnel of rules infractions and violations
- Reduced risk of intrusion, Investigating alarms and disturbances across monitored areas
- Monitored electronic camera and surveillance systems to Identify security issues
- Addressed intoxicated patrons or disruptive behavior to proactively deescalate potential issues.
Supervisor Security Officer
Westex Security
08.2018 - 06.2021
- Closely examined the documentation provided by each passenger to verify their destinations and identify special handling requirements
- Maintained and updated files and records to support efficient operations
- Received and routed incoming mail, packages, and deliveries
- Filed records to keep system efficient and information organized
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Greeted vendors and visitors at arrival
- Performed inspections of guests as necessary
- Ability to immediately understand surroundings.
Cashier
Whataburger
12.2016 - 05.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies.
Education
High School Diploma - General Education
Milby High School
Houston, TX01.2017
Skills
- Critical Thinking
- Production and Processing
- Service Orientation
- Customer service excellence (2 years)
- Process transactions
- Data Processing
- CPR Certified
- Database Management
- Server Administration
- Attention to detail
- Surveillance
- Hardware Configuration
Certification
LEVEL 2 SECURITY LICENSE, Present
Timeline
Lead Console Operator
GardaWorld Security
10.2022 - Current
Security Guard
Allied Universal
06.2021 - 10.2022
Supervisor Security Officer
Westex Security
08.2018 - 06.2021
Cashier
Whataburger
12.2016 - 05.2017
High School Diploma - General Education
Milby High School