Alexandra Hernandez
Murrieta,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering expertise in problem-solving, data report, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
Work History
Senior Internal Auditing Specialist
Creative Solutions for Hope
08.2022 - Current
- Manage a team of auditors to evaluate the effectiveness of internal controls that aligns with funding source requirements, resulting in a successful audit opinion and compliance with regulatory requirements.
- Manage and supervise Client and Staff Schedules Inboxes for all emails across five regions and assist the team to resolve any questions/issues that arise in the timely manner.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Develop and present audit findings to executive management, resulting in the implementation of corrective actions that reduces risk and improves operational efficiency.
- Keep informed of new changes in auditing standards and regulations, resulting in the successful implementation of new audit techniques and procedures.
- Successfully processed payroll for 120+ employees using Paychex Flex services, partner with Human Resources and Corporate Payroll in solving employee payroll issues.
- Run and make edits to the Audit Report Preparation Task Analysis for clinical team that includes Supervisors, Directors, and 1:1 weekly report.
Hotel Ambassador/Hotel Trainer
Harrah’s Resort Southern CA
01.2022 - 04.2022
- Provided accurate and efficient check-in/check-out process while following the company’s policies and procedures.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Operated a computer reservation system and updated information as rooms are assigned, reserved, and vacated.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Coordinated with the sales team to promote special offers and upsell available amenities.
- Trained and mentored 2 new personnel hired to fulfill various roles while maintaining consistent service standards.
Certified Notary Signing Agent
Self-Employed
09.2020 - 12.2021
- Ensured accuracy of all notarized documents by diligently reviewing each page before applying the notary seal.
- Maintained strict adherence to state regulations, ensuring all notarized documents were legally binding and compliant.
- Improved workflow processes by implementing digital tools for scheduling appointments and storing signed documents securely online.
- Verified signer identity using various forms of identification such as passports or driver''s licenses before proceeding with any transaction; this ensured compliance with state laws while protecting clients from potential fraud.
Sales Associate/Cashier
Marshalls
08.2012 - 10.2014
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training 3 new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Science - Sociology
Arizona State University
Tempe, AZ08.2019
Skills
- Proficient in Microsoft Word, Excel, Power Point, QuickBooks, Paychex Flex
- Customer service
- Attention to detail
- Organizational skills
- Training and development
- Team leadership
- Creative thinking
- Customer Relations
- Conflict resolution
Timeline
Senior Internal Auditing Specialist
Creative Solutions for Hope
08.2022 - Current
Hotel Ambassador/Hotel Trainer
Harrah’s Resort Southern CA
01.2022 - 04.2022
Certified Notary Signing Agent
Self-Employed
09.2020 - 12.2021
Sales Associate/Cashier
Marshalls
08.2012 - 10.2014
Bachelor of Science - Sociology
Arizona State University