Alexandra Hernandez
Alamo,TX
Summary
Dedicated Department Manager with undeniable customer service, employee development and interpersonal skills. Boasts more than four years of experience overseeing high volume department-management tasks.
Overview
6
6
years of professional experience
Work History
Department Manager
McDonald's
San Juan, TX
10.2020 - Current
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Handled shift overstock, restocking and inventory control.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Performed opening and closing duties as part of management team and handled cash management.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Safeguarded cash at all times during transport to bank deposit.
Secretary - Clerical
MG Bodyshop and Collision Center.
San Juan, TX
02.2020 - 10.2021
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Corresponded with insurance companies for vehicle insurance claims by providing them emails, pictures and other relevant information.
Manager
McDonald's
Donna, TX
02.2018 - 02.2020
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Education
High School Diploma -
Psja Early College High School
San Juan, TX02-2024
Skills
- Customer Service
- Transaction Processing
- Cash Register Operation
- Cash Counting & Handling
- Team Supervision
- Performance Management
- Staff Management
- Training and Mentoring
- Work Planning and Organization
- Problem-Solving
- Supply and Inventory Management
- Customer Complaint Resolution
Timeline
Department Manager
McDonald's
10.2020 - Current
Secretary - Clerical
MG Bodyshop and Collision Center.
02.2020 - 10.2021
Manager
McDonald's
02.2018 - 02.2020
High School Diploma -
Psja Early College High School